JENINE M. CIVITANO

**** ********* ******* ** #*** Huntsville, AL 35808

Phone 732-***-****

ad39mv@r.postjobfree.com

OBJECTIVE:

To maintain and expand my construction management experience, while improving customer satisfaction, increasing company profit margins, and delivering the best quality homes we can produce.

SKILLS PROFILE:

Ability to stay focused and multitask in a fast paced high pressure environment

Very strong organizational skills

Experienced in the process of delivering quality homes

Detail orientated team player and problem solver

Excellent customer-relations background

EMPLOYMENT HISTORY:

Finish Superintendent

JEV Maintenance Corp. Bayville, NJ May 2023-Dec. 2023

Complete SFD’s from drywall thru Certificate of Occupancy.

Maintain professional relationship with inspectors, trade partners, sales, and customers.

Schedule trades accordingly to reduce construction time management.

Walk homes with inspectors during final inspections.

Create detailed punch lists prior to HO walk thru and ensure their timely completion.

Maintain safety parameters per OSHA and company policy.

Simultaneously manage approximately 20 homes.

Independent Escrow Officer, Berlin, NJ Apr. 2013-May 2023

Title America Agency Corp. (DR Horton and Ryan Homes)

Prepare closing packages for all vested parties.

Confirm identification of buyers/sellers.

Interact with sales and new construction team members to ensure smooth closing process.

Assist construction with closing walk thru.

Work hand in hand to complete homeowner punch list items from prior walk thru.

Present homes to customers including walk thru of critical items.

Work closely with lender’s, attorney’s, realtor’s, builder’s, borrower’s, and other necessary personnel.

Office Manager/Loan Processor Oct. 2009- Apr. 2013

First Lenders Mortgage, Middletown, NJ

Take initial customer phone calls and/or emails; perform data entry and initial processing of loan applications.

Compile and process reimbursement and expense reports for loan officers.

Maintain books for all accounts payable.

Expediting documents to the appropriate departments with various lenders being used and the corporate headquarters office.

Administrative Assistant/Title Officer Feb. 2004-Oct. 2009

Title Trust LLC, Wall, NJ

Take initial order, open file and order all necessary searches, property surveys and/or condo certificates when required.

Utilize search reports to complete title commitments to then be sent out to lenders and attorneys.

Interact with clients, attorneys, lenders and other parties of interest to get files to the closing table.

Review banks closing instructions and prepare closing package accordingly. Conduct closing for sales and refinance files.

Disburse files, send payoffs to banks requiring same, Post-closing review of files, send original closing packages to lender as per their stated closing instructions, send required original documents to appropriate county clerk’s office for recording,

Review closed files, clear any post-closing conditions that may happen to come up, order rundowns in order to issue final owners &/or lenders title insurance policies.

Technical Manager Oct. 2002- Sept. 2003

Smart Tech Communications, Wall, NJ

Take customer and technician phone calls throughout the day, responsible for dispatching, routing and tracking of up to twenty-five service technicians to meet customer requirements.

Inure that all daily work order forms and data entry pertaining to same had been completed properly.

Process technician’s payroll as well as company billing.

Cable Modem Technical Support contact/Dispatcher Jun. 1999- Sept. 2002

Comcast Communications, Shrewsbury & Eatontown, NJ

Took customer calls pertaining to technical issues with their cable modem service, scheduled service calls and/or installation appointments as well as handled escalated customer service issues.

Responsible for routing and tracking the process of multiple field technicians.

Conduct post service customer satisfaction surveys and forward reports to appropriate supervisors.

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