Class A Call Center
Resume:
Taijia Rice
Security Guard, Waitress, Stuardess, Call Center Agent, Hospitality Specialist, Student, Entrepreneur
Stone Mountain, GA 30083
************@*****.***
My objective is to gain experience and to further my career within your company. I believe I can be a great asset to your company. I am a hard worker and a quick learner. I put a lot of pride and integrity into my work.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CDL Class A Driver OTR
Reliable Transportation LLC
December 2023 to Present
OTR Class A driving
No forced dispatch
Machine Operator/Assembler
Novolex - Norcross, GA
May 2023 to Present
1099 Contract
Contract 1099 - Atlanta, GA
March 2018 to Present
I provide vendor services for property management companies. *Property preservation Order Selector
East Laborers - Forest Park, GA
May 2021 to November 2022
Operate an electric pallet jack to pick orders and build pallets. Use TalkMan headset to navigate orders and the warehouse. Drop pallets at designated dock area.
Account Sales Manager
Private Contractor - Atlanta, GA
February 2020 to October 2021
Responsible for overseeing the relationship between a business and their customers. I also determine the customers' needs and how the company will deliver on those needs. As an account manager I usually manage existing customer accounts to create long-term client relationships. I work in a variety of industries and also work alongside sales, marketing and customer service associates. Packer and Shipper
Sovereign Staffing - Atlanta, GA
February 2019 to November 2020
I pack and ship items for Walmart distribution.
Delivery Driver
Pacesetter - Atlanta, GA
February 2019 to February 2020
I deliver as a subcontractor for a paint company to auto collision shops and dealers. Groundskeeper
Ventron Management LLC - Stone Mountain, GA
May 2019 to November 2019
I keep the property clean. I also assist with work orders. Mover/Packer
Smooth Moove Senior Relocation - Stone Mountain, GA January 2008 to May 2019
I helped move customers furniture either into or out of their properties. I also handled reservations. Porter
Core Property Resources - Atlanta, GA
August 2018 to March 2019
I provide whatever services needed.
Cap Team 2 Associate
Walmart - Atlanta, GA
January 2018 to November 2018
I worked in the receiving department. I unload the truck and stock. Technical Support Representative
Cloud 10 - Atlanta, GA
May 2017 to June 2018
I received inbound calls as a technical support agent for companies like Apple. I would troubleshoot and handle calls regarding anything that customers would call about regarding iOS. Customer Service Associate
Hojeij Branded Foods - Atlanta, GA
August 2017 to February 2018
UPS Seasonal Driver Helper
UPS - Doraville, GA
October 2015 to December 2015
Responsibilities
Load and unload packages of up to 70 pounds.
Accomplishments
I assisted with the puctual and professional deliveries of packages around the city, resulting in satified customers.
Skills Used
Punctuality, initiative, flexibility, professionalism, customer appreciation, politeness, assertiveness Receptionist/Administrative Assistant
Lamar's Landscaping Service - Lithonia, GA
February 2014 to February 2015
Responsibilities
I placed business related calls daily, establishing contact information for each client. I was also responsible for producing all contracts, as well as every other piece of paperwork as needed. I designed the company website and maintained marketing techniques for the benefit of the company. I occasionally assisted with manual labor as well.
Accomplishments
I expanded the client base and upgraded strategies whenever necessary. I took initiative to get things done without being asked.
Skills Used
Leadership skills were definitely my strongest. I did more than what was required of me. Call Center Representative
NSpire Outreach/Hope House Atl - Lawrenceville, GA June 2009 to February 2015
Responsibilities
Place outbound calls to residents asking for participation in the donation program for homeless families and children.
Accomplishments
I met a lot of people from different backgrounds, allowing me to learn new ways to handle different situations. I was typically the "go-to-guy" for irate situations. Skills Used
Patience, customer service professionalism, proper phone etiquette. Hotel Housekeeper
Hyatt - Atlanta, GA
July 2013 to August 2014
I clean at least 18 rooms a day. I also work as a houseman from time to time. Sanitation Worker
TastyKake Baking - Oxford, PA
December 2011 to October 2012
Cashier
Burger King - Oxford, PA
November 2011 to February 2012
Kennel Technician
Pet Company - Morrow, GA
November 2007 to May 2011
Feed, bathe, monitor, groom, and provide medication for puppies
* Clean kennels
* Remove puppies from their cages at the customer's request PFC/E-3
Army National Guard - Ellenwood, GA
May 2005 to May 2008
I enlisted for 2 years. I completed basic training and separated after my term. Sales Associate
Waffle House - Roswell, GA
March 2007 to October 2007
Customer Service
Take orders from customers and relay them to the cook Operate a cash register
Provide full customer care
Wash dishes, sweep floors, clean bathrooms
Courtesy Clerk
Kroger Co - Jonesboro, GA
July 2005 to February 2007
Keep push-carts out of the store parking lot
* Greet each customer verbally, with a smile, on sight at entrance and exit of the store
* Bag items purchased for customer's convenience
Education
High school or equivalent
American Professional Institute - Decatur, GA
April 2010 to May 2011
Skills
• Tech Support
• Customer Service
• Help Desk
• Call Center
• Apartment Maintenance
• Landscaping
• Lawn Care
• Mowing
• Property Maintenance
• Groundskeeping
• Kennel Experience
• iOS
• Troubleshooting
• Moving Experience
• Driving
• Operating Systems
• Phone Etiquette
• Android
• Animal Care
• Load & Unload
• Mac OS
• Tractor-trailer
• Box truck
• Delivery driver experience
• Driving
• English
• Dry van
• Recruiting
• Cash handling
• Guest services
• Sales management
• Customer service
• Account management
• Construction
• Manufacturing
• Hospitality
• Warehouse management system
• Hotel experience
• Technical support
• Supply chain
• iOS
• Android
• Cash register
• Property management
• Merchandising
• Customer relationship management
• Telecommunication
• Operations management
• Commercial driving
• Leadership
• Relationship management
• Data center experience
Certifications and Licenses
Driver's License
CDL Class A
February 2023 to May 2031
DOT Medical Card
Non-CDL Class C
November 2022 to May 2028
Certified Supply Chain Professional
CDL
Air Brake Endorsement
CDL B
Forklift Certification
CDL A
February 2023 to May 2031
Assessments
Basic attention to detail — Proficient
May 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Call center customer service — Proficient
June 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Office manager — Proficient
December 2019
Scheduling and budgeting
Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
October 2021
Influencing and negotiating with customers
Full results: Proficient
Work motivation — Proficient
November 2020
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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