Mackenzie Ansbro

https://www.linkedin.com/in/mackenzieansbro

Port Orange, FL 32129 • 407-***-**** • ad39ly@r.postjobfree.com Dynamic and goal-oriented professional with a strong, diverse background in the Moving and Storage Industry. Proficient in contract management, customer retention and satisfaction, and loyalty through adept communication and strategic problem-solving abilities. Eager to leverage my extensive experience in a fast-paced and collaborative setting to drive impactful results.

PROFESSIONAL EXPERIENCE

Trinity Moving and Storage, Daytona Beach, FL • Customer Support Manager 11/2023-02/2024 o Implemented new customer service protocols, resulting in an 80% reduction in customer chargebacks and a 30% improvement in customer satisfaction ratings

o Developed and maintained customer support metrics and KPIs, analyzing data to identify areas for improvement and implementing strategic changes

o Established new relationships with common carriers ensuring adequate job coverage to plan and coordinate pickups and deliveries

Trinity Moving and Storage, Daytona Beach, FL • Customer Support Specialist 06/2023-11/2023 o Promoted to Customer Support Manager

o Provided exceptional customer service by promptly responding to a high volume inquiries and resolving issues in a timely manner via phone, email, and chat

o Collaborated with cross-functional teams to identify and implement process improvements for better customer support

o Maintained accurate records of all customer interactions and feedback to track trends and improve service quality through Granot

Trinity Moving and Storage, Daytona Beach, FL • Moving Sales Specialist 03/2023-06/2023 o Promoted to Customer Support Specialist

o Developed and maintained relationships with 75-100 warm leads weekly via email, phone, and text regarding services offered

o Provided quotes for services, negotiated terms, closed sales and processed payment transactions o Performed as one of the top 3 sales representatives weekly producing over $6,000 in deposits and bringing in over $600,000 in revenue within 3 months

Express Moving and Storage, Remote • Social Media and Marketing Coordinator 08/2023-02/2024 o Created and maintained all social media accounts for the company on Facebook, LinkedIn, Google, Yelp, BBB o Curated engaging, high-quality, and relevant content that align with brand values for various social media platforms, including but not limited to text, images, videos, and infographics o Monitor and analyze social media metrics, tracking key performance indicators (KPIs) such as engagement, reach, conversion rates, and ROI

Essential Moving Experts, Daytona Beach, FL • Operations Assistant Manager 06/2023-02/2024 o Manage a fleet of drivers, crew, and contractors ensuring on-time service, while maintaining timely data integrity of driver logs ensuring compliance

o Route and oversee delivery teams to maximize capacity and customer satisfaction o Oversee the warehouse and storage areas to ensure compliance and condition while monitoring inventory to sustain stock levels

o Collaborate with management to develop and execute strategic plans for the company's growth and success Selective Van Lines, Daytona Beach, FL • Quality Assurance and Dispatch Manager 01/2022-01/2023 o Developed and managed daily Excel spreadsheets of customers pick-ups and deliveries with 4 other departments to accurately dispatch/schedule 8 box trucks, 2 semis and 12 crews o Conducted regular audits and inspections to ensure compliance with industry standards and regulations o Collaborated with sales and warehouse teams to identify and resolve quality issues in a timely manner increasing productivity by 26%

o Developed and implemented financial models to track and monitor the lead budget of $1 million for the sales department

Landmark Moving and Storage, Ormond Beach,, FL • Moving Sales Specialist 06/2021-11/2021 Became top sales rep within my first month of hire o Surpassed weekly sales quota consistently generating over $600,000 in revenue within 5 months o Established and built rapport with new and existing customers via phone, email, and text o Provided quotes for services, negotiated terms, closed sales and processed payment transactions EDUCATION

High School Diploma • Florida Virtual School Graduation Year 2020 SKILLS

o Team Leadership

o Results-Oriented

o Dispatch

o Calendar Management

o CRM Software (Slack, Asana, GoHighLevel, Five9, Granot) o Document Management

o Negotiation

o Microsoft Programs

o Google Programs

o Cross-Functional Collaboration

o Administrative

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