ZAINAB CHEEMA

Information Technology Specialist

617-***-**** ad39lh@r.postjobfree.com linkedin.com/in/zainab-cheema-379242184 Newton

Summary

Experienced IT professional and MSIS candidate adept at end-user support, issue resolution, and user training. Skilled in Microsoft products, cloud applications, and cybersecurity. Strong project management background with expertise in system migrations and MDM deployments. Excellent communicator with a focus on process improvement.

Experience

Quanterix Corporation Billerica MA

Information Technology Specialist 08/2023 - Present

•Provide end-user support and resolution for internal and external customers on basic hardware, network, software, and application problems.

•Orchestrate new user equipment and account setup, including deployment and license management.

•Actively diagnose and respond to support tickets, incoming calls, emails, and walk-up requests. Track and monitor the problem to ensure a timely resolution and follow-up.

•Support Microsoft products such as Windows, Office, Office365, and other cloud-based applications, and support various vendor applications as needed.

•Assist staff by providing audio/video conference support for presentations and meetings.

•Provide direct support of cybersecurity practices, maintaining anti-malware, threat management, vulnerability management, and anti-phishing technologies.

Clark University Information Technology Services Worcester MA Help Desk Technician 08/2022 - 08/2023

•Promoted to the position of Help Desk Technician based on exemplary performance as a consultant within one year.

•Collaborated with cross-functional teams to implement enhancements and updates, contributing to the overall efficiency of the help desk services.

•Conducted on-site tech appointments at clients' offices to set up devices, troubleshoot network connectivity, and provide hands-on support.

•Assisted clients with the installation and configuration of software, ensuring seamless integration into their existing systems.

•Implemented technical training sessions to consultants.

•Performed system administration for various enterprise tools and platforms.

Clark University Information Technology Services Worcester MA Help Desk Consultant 08/2021 - 08/2022

•Provided consulting services to students and faculty, utilizing ticketing systems such as ServiceNow to track and manage technical issues.

•Assisted end users in resolving software and hardware problems, leveraging tools such as VPNs, Microsoft Office, Adobe Software, and others.

•Collaborated with team members to analyze and identify root causes of technical errors, ensuring timely and effective solutions.

•Documented IT processes, workflows, and produce system documentation as needed.

Education

Northeastern University

Master of Science in Information Systems 05/2024 - Present

Worcester Polytechnic Institute

Graduate Certificate in Information Technology 01/2024 – Present

Clark University

Bachelor of Arts in Business Data Analytics 08/2019 - 05/2023

Clark University

Bachelor of Arts in English 08/2019 - 05/2023

Skills

Active Directory Adobe Software Adobe Suite Azure Configuration IT Services Microsoft 365 Microsoft Azure Microsoft Office Network Troubleshooting ServiceNow Ticketing System Cybersecurity Hardware Deployment End-User Training Cloud Technology

https://enhancv.com/resume

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