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General Manager Customer Service

Location:
Burnsville, MN
Posted:
March 11, 2024

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Resume:

Jason Rogers

Burnsville, MN *****

ad39lc@r.postjobfree.com

+1-612-***-****

restaurants. I am customer service oriented. And I love to work side-by-side with my employees I am leader and lead by example

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

General Manager

McDONALD'S - Las Vegas, NV

July 2005 to December 2022

Annual Sales Volume: $9 million, maintains top 5 rank out of 34 stores in operational efficiency for 2 years, recognized for exceptional management skills with trip to Cabo San Lucas, Mexico

• Responsible for managing staff performance including reviews, training, scheduling, and hiring, while overseeing all food preparation, cooking, and cold prep as well as storage and disposal

• Ensure optimal guest satisfaction by focusing on order accuracy, quality, and timeliness, while meeting business sales goals for new products engaging in friendly conversation General Manager

Wild Bills Steak House - Las Vegas, NV

April 1990 to December 2005

Annual Sales Volume: $8.3 million, hired as Assistant Manager, promoted to General Manager in 2003, developed local advertising campaign that resulted in a 40% increase in revenue

• Oversaw all marketing and general operations including customer experience and adherence to company policies and local, state, and federal health and safety regulations

• Managed over 100 employees providing appropriate reports to employees and corporate Operations Manager

LADY LUCK CASINO - Las Vegas, NV

June 1995 to August 2005

• Food court general manager

• TCBY (the country best yogurt

• Pizza Hutt

• Steak & Bake potato

• Blimp Subs

• Annual Sales Volume: $13 million, casino closed in 2000

• Managed 125 employees while maintaining low labor percentages and professionally addressed any guest complaints or issues, talented in de-escalating emotional situations

• Acted as cross-department resource for day-to-day operational needs, delegating tasks and promoting a development focused workplace while encouraging workplace safety

• Handled significant amounts of money and sensitive business information and employee data Master Chief Petty Officer E6

United States Navy - Midway, FL

January 1980 to December 1990

Education

Bachelor of Science in Hospitality

University of Minnesota Twin Cities - Saint Paul, MN Masters of Science in Biological Sciences

University of Nevada Las Vegas - Las Vegas, NV

Skills

• Leadership Multitasking Working under pressure Interpersonal communication Problem solving New business development Organization Attention to detail SafeServ Certified

• Assistant Manager Experience

• Management

• Profit & Loss

• Restaurant Management

• Sales Management

• Recruiting

• Military Experience

• Inventory Control

• Intelligence Experience

• DoD Experience

• Computer Networking

• System Administration

• Program Management

• Operating Systems

• Information Security

• Intelligence Analysis



Contact this candidate