Customer Service Representative
Resume:
Marielys Colon
Palm Bay, FL *****
********.*******@*****.***
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Authorized to work in the US for any employer
Work Experience
Call Center Customer Service Representative/Sales
Acudial Marketing - Melbourne, FL
June 2023 to October 2023
I took inbound and outbound calls from customers all around the USA and have a quick professional conversation with a product that they might be interested in and let them know that our special program can help with pricing. Once they are interested in this product I would transfer them over to our program specialist to continue the conversation.
PCA Personal Care Assistant
Viera del Mar Health and Rehabilitation Center - Viera, FL January 2023 to March 2023
• Transfer patients to appointments
• Monitors patients history on their computer
• Preparing and delivering the residence meals
• Responds to call lights
• Assist patients with bathing and other care
• Assist with medication
Caregiver
Care.com - Florida
January 2020 to November 2022
• Assisted residents with everyday needs
• Cared for residents with Alzheimer's and dementia
• Provided residents with a comforting environment
• Performed light housework duties, such as laundry, vacuuming, sweeping, and mopping
• Provided care to children 0-18 yrs old and some children with special needs.
• Strong passion for caring for others.
• Provide excellent customer service to residents
• Assisted in feeding residents
• dementia/alzhiemers care
Wendy's Crew Member/Cashier
Wendy's - Melbourne, FL
March 2020 to July 2022
• Worked well in a fast-paced, high pressure environment
• Greeted and served customers
• Answered customer questions
• Maintained a positive relationship with coworkers
• Handled administrative tasks
• Took cash and credit card payments
• Restocked supplies
• Provided customer service with a smile
• Handled high volume of guest coming in and thru the drive thru Instacart Driver/shopper
Instacart - Boynton Beach, FL
June 2021 to June 2022
• Offered advice and guidance on products
• Process purchase orders
• Prepare deliveries
• Responded properly and effectively to customers complaints and requests
• Help customers to make the best possible purchases by providing advice, guidance an excellent customer service
• Taken and responded to calls regarding any problems Education
Eau Gallie High School - Melbourne, FL, US
August 2018 to May 2021
Skills
• Serving
• Customer service
• Sales
• Dementia care
• Communication skills
• Leadership
• Computer skills
• Hospitality
• Analysis skills
• Bilingual
• Time management
• Log updates
• Patient observation
• Basic nursing care
• Medical terminology
• Vital signs
Certifications and Licenses
Class E
Driver's License
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