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Desktop Support Technical

Location:
Elk Grove, CA
Posted:
March 11, 2024

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Rajender Seemar

Email # ad39jm@r.postjobfree.com

Mobile # +1-916-***-****

****, ******* ***, *** *****, CA-95757

Experience Summary

● 14+ Years of total IT experience, encompassing various roles that include Desktop Support, Local Area Network (LAN) Support, Network Planning and Technical Lead in Indian Institute of Technology Patna, India.

● 10 Years experience in configuration and troubleshooting of operating system (Windows, Linux), software and Desktop; and providing Desktop support to end-users. Organization’s Mailing system (Postfix-2.3, Dovecot-1.0, Squirrelmail-1.4.22) running on Red Hat Enterprises Linux (RHEL) 5/6/7 Operating System and Mail Exchange Server. Website development using Joomla Content Management System. Installation and configurations of rack servers like Dell, HP.

● 4+ Years of Networking experience in Access Points, Switches, Router configuration, designing, troubleshooting, and providing technical support to end-users. LAN cabling planning and designing.

● Microsoft Active Directory and Azure services.

● Configuration of Domain Name System (DNS) running on Red Hat Enterprises Linux

(RHEL) 5/6/7 Operating System.

● Configuration and administration of the Proxy Server (Squid-3.1, SARG-2.3) running on Red Hat Enterprises Linux (RHEL) 5/6/7 Operating System.

● RDBMS MySQL, maintaining data for Joomla, Leave and Online Recruitment System using phpMyAdmin and MySQL commands.

● Online Help Desk Support - Managing the online complaint using HESK software. Technical Proficiency

Operating System : Windows and Windows Server, Linux (RedHat, CentOS, Ubuntu)

Networking : LAN, WAN, Wi-Fi, Access Point, Cisco Switch and Router, VPN, DHCP, DNS

Help Desk

Ticketing System

: Open source HESK software

Technical Support : Providing technical help to resolve the issues in LAN/Internet, Desktop, Laptop and Printers of the end- users.

Mailing System : Postfix, Dovecot, Squirrelmail, Mail Exchange Server. Website

Development

: Joomla Content Management System, Adobe Photoshop Page 2 of 2

Tools : Microsoft Active Directory, Microsoft Office 365, Teams, Visio, Outlook, One Drive, phpMyAdmin, G Suite, Zoom, Hypervisor, VMWare, Proxmox, Advanced Web Statistics

(AWStats), Squid Analyzer Report Generator (SARG

), phpMyAdmin, MySQL

Work Experience

Indian Institute of Technology (IIT), Patna, Bihar (Dec’2008 – Nov’2023) – India

(Sr Technical Superintendent)

Technical IT Support –

● Maintaining the Server Room for smooth functioning of Server’s, Network active devices and LAN cabling management.

● Installation, configuration and troubleshooting of Windows and Linux (RHEL, CentOS) Operating System.

● Providing technical help to resolve the issues in LAN/Internet, Desktop, Laptop and printers of the end-user across the campus.

● Database (MySQL), maintaining data for Joomla, Leave and Online Recruitment System using phpMyAdmin and MySQL commands.

● Maintaining the Computer Centre Lab-I (160 Desktop) & Centre Lab-2 (42 Desktop) for smooth conducting labs of B. Tech/M. Tech students.

● Helping to conduct online exam in the process of Campus Placement for the students and at the time of recruitment process of Faculty & Staff.

● Providing technical support, during critical institute events like JEE Exam/ Counselling, Convocation, Academic activities like registration. Monitoring and Configuration –

● Administration of the Institute mailing system (Postfix-2.3, Dovecot-I .0, Squirrelmail-l

.4.22) running on Red Hat Enterprises Linux (R.HEL/CentOS) Operating System.

● Administration of the Institute website/lntranet website (Apache, Joomla CMS) running on Red Hat Enterprises Linux (RHEL/CentOS) Operating System.

● Monitoring and configuring of the Institute Domain Name System (DNS) running on RedHat Enterprises Linux (RHEL/CentOS) Operating System.

● Administration of the Proxy Server (Squid-3.1, SARG-2.3) running on Red Hat Enterprises Linux (RHEL/CentOS) Operating System and Cyberoam Unified Threat Management (UTM).

● Monitoring and configuring of Internet Service Provider (ISP) leased lines in CISCO Router.

● Configuration of all types of Access Points, Cisco Switch and Router.

● Installation and Layout designing of Local Area Network (LAN) at different places of the Institute across the campus. Conduct network troubleshooting to segregate and identify general network problems.

● Monitoring performance of the Network and Server's UPS. Education

Computer Science & Engineering (1992-95)– Birla Technical Training Institute, Pilani– India



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