KIMBERLY ALDEN

Franklinton, NC • 919-***-**** • ad39gm@r.postjobfree.com • LinkedIn Profile

PROFESSIONAL PROFILE

Software Engineer with over 25 years of experience in data security and educational industries. Experience and Accomplishments include:

• Designed, developed, maintained, and improved software applications for customers, collaborating with cross- functional teams to identify and define requirements and prioritize fixes.

• Performed code reviews, testing, and debugging to ensure high-quality software delivery, following coding standards and overcoming challenges due to lack of standardization.

• Mentored and guided junior developers in best practices, data preservation, bug fixes, and code refactoring.

• Participated in agile development processes, developing storyboards for new features. EDUCATION

Bachelor of Science: Computer and Information Systems Security/Information Assurance, College of St. Rose Associate of Science: Computer and Information Sciences/Support Services, Hudson Valley Community College PROFESSIONAL EXPERIENCE

Escalation Engineer, Varonis, Morrisville, NC Sep 2018 – Feb 2024

• Provided expert-level technical support for products, including analyzing, diagnosing, and debugging complex customer issues.

• Created and implemented patches, fixes, and diagnostic tools for customer problems while coordinating with other engineers from various product components to deliver success.

• Acted as a technical focal point in cooperative relationships with other internal groups, owning escalations and driving towards resolution.

• Created and improved documentation to train support engineers to resolve support cases.

• Developed code solutions using C# and .NET technologies and troubleshot and analyzed product issues.

• Worked with SQL databases and web applications, applying multithreaded programming.

• Participated in agile development processes, including sprint planning, stand-ups, and retrospectives.

• Provided engineering support for applications deployed in client environments.

• Created internal JavaScript application to assist support in diagnosing data or software configuration issues. Software Developer, iAdvantage Software, Cary NC Jul 2017 – Aug 2018

• Designed, developed, and maintained web-based software applications for various scientific and non-scientific domains, using eStudy, a cloud-based data management platform powered by Oracle database.

• Collaborated with other developers, customers, and internal groups to identify, define, and implement software solutions that met business needs and aligned with industry best practices.

• Performed code reviews, testing, debugging, and documentation to ensure high-quality software delivery, following coding standards and agile development processes.

• Created and improved data collection templates, electronic notebooks, and report templates for different studies, experiments, and trials using HTML, CSS, JavaScript, and C#. Software Architect, Measurement Incorporated, Raleigh-Durham, NC Jun 2003 – Jul 2017

• Designed, developed, and maintained software applications for educational and assessment domains, using .NET, C#, SQL Server, Asp.Net, VB.Net, Java, JavaScript, HTML, MVC4.5, and other technologies.

• Collaborated with software architects, developers, testers, and project managers to identify, define, and implement software solutions that met business and technical requirements and aligned with industry best practices.

• Performed code reviews, testing, debugging, and documentation to ensure high-quality software delivery, following coding standards and agile development processes.

• Created and improved software architecture, design, and coding guidelines.

• Mentored and guided junior developers.

Software Developer, Csoft, Wake Forest, NC 1997 – 2001

• Developed Passport™, a point-of-sale application used for managing in-store operations.

• Designed, developed, maintained, and tested Manager Workstation GUI using Visual Basic according to Marketing and Product Management requirements.

• Designed and implemented Outdoor Adventure Online, an in-house website for demonstrating to potential customers the value of the Intuition™ system and Csoft XML Gateway™.

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