BRIDGET PHILLIPS

480-***-****

ad39f2@r.postjobfree.com

KEY QUALIFICATIONS

WORK EXPERIENCE

Gatestone Collections/CSR, Phoenix AZ November 2021-June 2023

• Took payments for delinquent accounts

• Took Inbound/Outbound Calls

• Work as acting supervisor

• Deescalated calls

Bright Healthcare, Tempe AZ October 2020-September 2021 CSR/Claims Specialist

• Contacting claimant’s employers or doctors for additional information if the claim is questionable

• Negotiating settlements and authorizing payments

• Processed claims, verified insurance coverage, and reviewed insurance cases

• Maintained good working relationship with internal and external contacts and peers to ensure effective communication ad high level of customer service

Rose International, Tempe AZ October 2019-June 2020 CSR/Claims Specialist

• Processed claims, negotiate settlements, verified insurance coverage, and reviewed insurance cases

• Maintained good working relationship with internal and external contacts and peers to ensure effective communication ad high level of customer service

• Utilized computer skills via internet and mainframe systems Lexington Law, Phoenix, AZ August 2018- September 2019 Paralegal Legal Assistant

• Organized and maintained documents in paper or electronic filing system

• Prepared legal documents, including briefs, pleadings, appeals, wills, contracts, and real estate closing statement

• Gathered and analyzed research data

Leslie's Pool, Phoenix, AZ March 2017 - July 2018

Customer Service Specialist

• Answered a high volume of telephone calls from customers regarding payments, returns and charges to accounts

• Maintained contact and followed up on problems that required special handling

• Researched and responded to customer inquiries and explained transactions to their satisfaction EDUCATION

South Mountain High School, Phoenix, AZ, Marketing

• Strong Communications Skills, Solid Active

Listening Skills, Problem Solving Skills, Ability to work as part of a team

• Good Multitasking Skills, The Ability to show

Resilience, HIPPA Certified, Worked

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