Bryce Smith

Lafayette, IN *****

ad39e4@r.postjobfree.com

1-574-***-****

Technology-inclined professional possesses strong troubleshooting capabilities and customer- oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Work Experience

Operations Analyst II

Infosys BPM Ltd - Lafayette, IN

March 2023 to Present

• Handling client problems day to day by phone call

• The use of active directory for password resets, account unlocks after multiple invalid password entries, activation of work stations after being disabled

• Installing network drivers, peripheral drivers for devices such as a mouse, keyboard, monitors, and printers.

• Use of remote desktop everyday to assist the user

• Experience with working in service now

• Experience with working in AWC

• Experience with working in Sharepoint

IT Technician

Wireless Networking Solutions - Lafayette, IN

September 2019 to March 2023

• Installations of Window Servers

• The use of Remote Desktop and VPNs to aid the client

• Configuration of Network Cards including, DNS, DHCP, Lan, Wan.

• Replacing physical hardware, such as: Hard Drives, Graphics Cards, Raid Cards, CPUs, Motherboards.

• Using Active Directory to create groups, resetting passwords, and to give permissions to specific users.

• Reformatting PCs, and creating backup's

• Developed strong communication and organizational skills by assisting the client and documenting each interaction.

• Maintained and managed customer files and databases.

• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients. Ims Supervisor & Fresh Supervisor

Walmart

September 2016 to September 2019

Assigning 10-20 associates to proper zones & aisle Stock departments throughout store

Education

ASSOCIATE OF APPLIED SCIENCE in COMPUTER INFORMATION TECHNOLOGY Ivy Tech Community college - Elkhart, IN

August 2011 to June 2015

Skills

• Troubleshooting and Diagnostics Installing Systems Resolve Technical Support Access Control Systems

Server Deployment User Training

Active directory Application Installation

Network Maintenance and Support Printers and Peripherals Microsoft Windows Server Wireless Networking

Applying protocols to identify errors Hardware and Software Configuration and solutions in order to maintain Computer Hardware Knowledge system function. Troubleshooting Network Issues

Responding to technical support Windows Servers

situations with sensitivity Remote Diagnostics

Customer end support

Ubuntu, CentOS, Windows 98, XP, 7,

8, 10, 11, and Mac

Video Surveillance Systems

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