Customer Service Representative
Resume:
TRIBBLE, ARYONNE
Ellisville, MS 39437
ad399i@r.postjobfree.com
CAREER SUMMARY:
To secure a responsible and professional career opportunity that would fully utilize my skills, knowledge, and experience, while making a significant contribution to the success of the company in its entirety. I look to provide exemplary performance to the team while assisting employees.
SKILLS:
Written and Interpersonal Skills
Organization/Multitasking
Performance Management
Management of time
Microsoft Office Suite
Computer Competency
EXPERIENCE:
Customer Service Representative, Marketplace- MAXIMUS-FEDERAL
2022-2023
•Provide knowledgeable responses to telephone inquiries in a courteous and professional
manner, utilizing pre-scripted responses which they must read verbatim to provide basic general and claims
• Follow established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
• Assist caller with filling out online application and submitting it electronically to plan provider for processing
• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the Customer Service Representative to the caller
• Refer calls as required to Customer Service Representative II
• Maintain up-to-date knowledge of CMS regulations and policies as they apply
• Report problems that occur via the online system so they can be addressed by the appropriate parties
• Respond to telephone inquiries within the set departmental staffing and time parameters
Slot Attendant-Bok Homa Casino
2022-2022
•Fix machines if they were jammed
•Paid out jackpots
•Utilize standard technology
•Assist customers and leadership with various issues related to the casino
Cashier/Deli Manager-Keith’s Superstore
2017-2022
•Providing great customer service
•Verifies credit acceptance by reviewing and recording driver's license number; and operating credit card authorization systems Balances cash drawer by counting cash at beginning and end of work shift
•Monitor the daily operations of the restaurant
•Delegate tasks to staff
•Supervising the food orders and services
•Maintaining adequate stock inventory
•Find ways to minimize production costs without compromising quality service
EDUCATION:
PEARL RIVER COMMUNITY COLLEGE, POPLARVILLE, MS
ASSOCIATE OF SCIENCE
August 2020-May 2021
South Jones High School, Hattiesburg, MS
HIGH SCHOOL DIPLOMA
May 20, 2016
REFERENCES:
Lesley Turner
Alesia Lewis
Drake Moses
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