Customer Service Representative
Resume:
Jamie Boles
ad397o@r.postjobfree.com
Greeley, Colorado
PROFILE
Twenty-three years customer service experience with a specialization in sales. I lead top sales in the district in 2022 for Weld County working under Premium and in the Top 10 of sales in the state of Colorado. Excels in a fast-paced environment and communicating with customers over multiple platforms. Experience and skill in the de-escalation of customers both in person and on the phone. Working through COVID gave remote job experience as well as a stronger sense of self-motivation, active listening skills and heightened compassion for both clients and staff. Looking to further my career in customer service with your company.
EMPLOYMENT HISTORY
Premium Retail August 2022-January 2023
Sales Representative Greeley, CO
Used product knowledge and customer service skills to improve sales and surpass goals set by the company.
Used written and nonverbal communication to keep client acquisition and retention while pairing clients with devices that best fit.
Exceeded in organization, communication, and time management earning in the top 10 of the state of Colorado for sales.
Proficient in various software including WARP, Microsoft Excel, Word, and VOLT.
The Greeley Family House December 2019- February 2022
House Manager Greeley, CO
●Maintained excellent communication with clients and coworkers using verbal and written communication while in a fast paced environment.
●Ability to manage multiple concurrent deadlines.
●Exceptional attention to detail.
●Ability to delegate tasks to manage workload.
●Took initiative to complete tasks and scheduled duties
Housemaker April 2010-December 2019
CEO
Time off income-based work to be a mother created many roles including but not limited to:
Nanny-House Cleaner-Private Chef-Accountant Manager-Therapist-Customer Service Representative-Nurse-Caretaker-Dog Walker-Chauffeur-Coordinator-Teacher-Personal Shopper
The experience of full-time motherhood provided intense additional training in work ethic, time-management, relationship building, patience, prioritizing, and multi-tasking.
T-Mobile October 2003-Febuary 2009
Financial Care Representative
Scheduling meetings with company as well as presented during meetings.
Received and provided training.
Set up payment arrangements.
Took payments over phone.
De-escalation of customers.
Customer retention.
Customer Service Representative
Alliance Data Systems April 1997-January 2001
Provided customer service by creating or closing accounts.
Taking purchase orders from clients and converting referrals from clients with interest in using the credit cards into sales.
Provided customer support; answered clients’ questions within set standards, and helped resolve complaints about the credit cards or issues that may arise during usage.
Used sales skills to sell protections and various add-ons.
Took digital and verbal payments.
Handled and secured private information of customers.
Worked on multiple systems and technology.
OTHER SKILLS
Research
Critical Thinking
Technological Fluency
Self-Motivating
Multi-Platform
Presenting
Contract/Policy Knowledge
Adaptability
Sociability
Financial Finesse
EDUCATION
High School Degree Vantage Point Campus class of 2000
ADDITIONAL TRAININGS OR EDUCATION
De-escalation in the Service Industry 1998
Narcan Training 2021
Crisis Assessment 2021
Safety Care 2021
HMIS trained 2021
REFERENCES
●Christopher Peters
Manager-Premium
ad397o@r.postjobfree.com
●Nancy Wiehagen
Director-Greeley Family House
ad397o@r.postjobfree.com
●Carol Yazzie
Employee-Premium
ad397o@r.postjobfree.com
●Amber Smith
Personal
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