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Help Desk It Specialist

Location:
Killeen, TX
Salary:
23/hr
Posted:
March 12, 2024

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Resume:

Maylynn Rosario

917-***-**** / ad392b@r.postjobfree.com

Languages

● Spanish

● English

Skills

● Ability to work well in a fast-paced environment

● Strong leadership and interpersonal skills

● Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

● Assess IT infrastructure

● Teamwork skills

● Problem-solving skills

● Organizational skills

Experience

May 2021-Present: US ARMY (Active Duty)

It Specialist

● Help desk

● Troubleshoot

● Wiring

● Connect prints/scanner/Ethernet/ phones

● Put in tickets

● Fill out forms for newcomers

● Create account for secret access

● Creating emails/troubleshooting emails

● Imagining/ Post-Imaging Computers

● Working with highly confidential materials

● 24hr Shifts

● Acting/Step in for Supervisor

May 2020- May 2021: Alliance Building Maintenance Services Maintenance Worker

● Sanitizing/Cleaning buildings

● Acting/Step in for Supervisor

● Spokesmen

● Group Lead

● Translator

April 2016 - Present: ChoiceCo

Caterer (Temp)

● Clean tables/floor

● Greet guest

● Set tables

● Take orders/give out plates

● Server Hors d’oeuvres/wine/dessert

● Carry +50 lbs.

January 2014 - May 2020: Madison Square Boys and Girls Club Junior Staff/ Group Leader /Shifter

● Collect and logged members’ personal belongings

● Ensure the safety of all members as they traveled from one program area to another

● Execute administrative duties such as phone reception and filing important documents

● Supervise children ages 6-18

● Recruiting members

● Mentor

● Tutor/ Homework help

August 2019 - November 2019: Thurston County Prosecuting Attorney Office Legal Intern

● Filing NOAs, Incoming documents

● Monitor Trials

● Data Entry /Scheduling the Calendar

● Translator for Domestic violence cases

● Assisted attorneys in litigation management/ citation/domestic violence files and evidence

● Assisted in investigation of underlying litigation/citation/domestic violence claims

● Organized litigation/citation/domestic violence files

● Speak with judges

January 2016 – January 2018

Babysitting

● Housekeeping

● Cooking

● Homework help

● Outdoor/Indoor Activities

● Food shopping

Jan 2016 – December 2016 V.I.M.

Sales Associate

● Aid customers by recommending, selecting, and locating merchandise based on their needs and desires

● Greet customers as they enter the store and help to provide a pleasant shopping experience

● Tag and stock new shipments deliveries

June 2016 – August 2016: Hinshaw & Culbertson LLP

Summer Law Clerk

● Assisted attorneys in litigation management

● Assisted in investigation of underlying litigation claim

● Organized litigation files

Education

CIVILIAN:

September 2016-December 2019: Morrisville State College

● Bachelor's Degree in technology, Major Criminal Justice MILITARY:

September 2022: Distributed Leader Course- FORT DRUM July 2021-December2021: Advanced Individual Training- FORT GORDON May 2021-July 2021: Basic Training -FORT JACKSON

Certifications

● Food Handler License

● Bartending License

● CPR

● Weapon Card for a 249

Awards

● Leadership

● Patronship

● Dean List



Contact this candidate