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Customer Service Event Planning

Location:
Miami, FL
Posted:
March 12, 2024

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Resume:

Katherine Fiorentino

Marketing Assistant

Professional Summary

Creative professional savvy to current trends across platforms with demonstrated strengths in sales, event planning, and customer service. Strong organizational skills with success in creating strong relationships and achieving positive customer satisfaction. Dependable and quick-learning team player with excellent verbal and written communication skills.

Work History

Freelance Event Planner

Self-Employed, Miami, FL

Coordinated with participating vendors during event planning.

Established working relationships with clients by organizing various events.

Coordinated florists, photographers, officiants, and ceremony participants during ceremony and reception events.

Authorized financial transactions with vendors for event services.

Searched for venues and vendors, negotiated and closed contracts

Project management and development of budgets, venue selections, themes, creative designs, menus, photos, and invitations.

Teaching Assistant

Miami Children's Museum Charter School, Miami, Florida

Created a warm and welcoming learning environment supporting emotional, academic, and social growth and development

Observed 54 students' performance, and successfully facilitated record of relevant data to aid primary instructor in assessing progress

Developed, planned, and prepared classroom activities for 2 grades.

Participated in regular student reviews to help teacher spot areas of potential improvement.

Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.

Tutored struggling students on-on-one and in small groups to reinforce learning concepts.

Front Desk Receptionist

Drybar, MIAMI, FL

Created an easily accessed filing system using organizational skills and attention to detail leading to improved employee satisfaction

Fostered people-oriented service culture using communication skills and building rapport achieving 97% customer satisfaction rating.

Took on additional administrative tasks and clerical support.

Collected payments for services and updated accounts to reflect new balances.

Notified staff of arrivals and upcoming meeting times, maintaining appointment schedules.

Kept accounts in balance and ran daily reports to verify totals.

Sales Associate

KF, Family Christian Bookstore, Miami, FL

Successfully surpassed monthly sales goal by 40% for Idisciple using strategic thinking and stronger visuals

Maintained calm demeanor and managed issues professionally and according to company standards

Exceeded individual sales goals and key performance indicators

Increased per-customer revenue by increasing average transaction size by 60% .

Education

Bachelor of Arts: Psychology

Florida International University - Miami, FL

Member of Alpha Kappa Alpha Society

Member of The National Society of Leadership and Success

Contact

Address

Miami,FL, 33129

Phone

305-***-****

E-mail

ad391k@r.postjobfree.com

Skills

Creative Thinking

Detail-Oriented

Trend Tracking

Strategic Thinking

Skilled in Microsoft Office, PowerPoint, and Excel

Analytical Skills

Social Perceptiveness

Planning and Organization

Adaptability

Languages

English Professional Proficiency

Spanish Native

.

2021-02 - Current

2021-08 - 2022-03

2018-01 - 2019-01

2015-09 - 2017-11

2019-08 - 2021-05



Contact this candidate