Information Technology Help Desk

JAMES REED

256-***-**** **********@*****.*** www.linkedin.com/in/jamesreed86/ TS/SCI clearance

PROFESSIONAL SUMMARY: Information Technology Specialist retired U.S. Army veteran with 17 years of progressive experience and an in-progress B.A. in Information Technology, CompTIA Sec +, Network+, and CompTIA A+ and active TS/SCI clearance. Broad range of working knowledge across help desk support, hardware and software troubleshooting, networking, corporate mobile device management, and satellite ground terminal installation, troubleshooting, and maintenance.

EXPERIENCE

DIR Solutions (2023-Current) Space and Missile Defense Command

Network Technician Aug 2023 – Current

Managed and maintained user access privileges using Active Directory for Integrated Battle Command System maintaining unbroken security.

Established continuity by creating a quick reference book that documented physical equipment layout, cabling diagram, system processes, along with errors and solutions.

Utilized Linux Red Hat for daily system operation and troubleshooting errors resulting in a system rapidly ready to access.

Coordinated between multiple agencies to obtain software updates, hardware lifecycle refresh, and testing with other systems.

U.S. ARMY (2006– 2023) Various Army Organizations and Locations

Army Recruiter Nov 2019 – Sep 2023

Nominated by Army senior leadership due to superior performance as an IT specialist to serve as an Army recruiter, a position that requires a high-level of trust and autonomy from leadership. Recruiting out of Huntsville, AL.

Provided mentorship and served as technical advisor/trainer for students in the James Clemens High School Junior Reserve Officers’ Training Corps Cyber Patriot program, applying IT skills to assist students with tasks such as configuring and bypassing firewall ports, spoofing, and circumventing security; team won state championship.

Developed relationships with internal and external stakeholders such as local community leaders, educators, and prospective future Army Soldiers to meet and exceed recruiting goals.

Telecommunications Control Officer Apr 2018 – Dec 2018

Ensured 100% compliance with cellular data management plans and budget requirements for over 3,250 cellular lines while forward deployed to Afghanistan by monitoring and allocating limited resources.

Provided technical expertise and advice to end-users of telecommunication systems to ensure the functionality, user education, and overall availability of critical communications were maintained to a high-level of satisfaction.

Developed and provided training to deployed service members on the installation and maintenance of the Armed Forces Network data and satellite packages, providing much needed access to stateside news and happenings.

Senior Satellite Communications Technician January 2016 – March 2018

Individually recognized and awarded by senior leadership for managing the test and evaluation procedures for the organization’s Secure Mobile Anti-jam Reliable Tactical Terminal (SMART-T) systems, resulting in 75% of organization’s SMART-Ts return to fully mission capable status in the first wave of upgrades and repairs

Coordinated and led IT system upgrades and maintenance activities for the organization’s Classified/Unclassified access terminals; tasks included Windows 10 updates, patching, validating and applying DISA STIG’s, and culminating in a weeklong training session for 8 teams covering routing, switching, and satellite access/de-access procedures.

Provided satellite communications expertise to a cross-functional network, systems, and cyber team during major exercise and real-world event planning to ensure satellite resources meet operational requirements.

Supported help desk operations by utilizing trouble ticket system, Microsoft Windows user account support, and running cat 5/6 cable to individual user workstations resulting in an expedited and 100% reliable network launch.

Selected by leadership to attend a training course for CompTIA’s A+ certification exam for exemplary work and achieved the certification, demonstrating a capacity for future growth and development.

EXPERIENCE (Continued) JAMES REED PG 2

Instrumental in establishing the first successful organizational level network centric waveform (NCW) satellite authorization access request. The implementation of the NCW network provided secure and near immediate, on the move, network for over 270 terminals.

Satellite Communications Team Leader January 2014 – December 2016

Team leader for 7 personnel at the Okinawa Standardized Tactical Entry Point (STEP) facility overseeing 17 satellite ground station antennas encompassing an assortment of RF spectrum bands, a tactical communications office section which monitored over 16 remote sites, and assorted RF maintenance equipment at the main and remote facilities.

Selected by leadership to be in the first group of 12 out of 90 IT personnel to train for and take CompTIA Security+ certification and was 1 of the 6 that passed.

Restored long haul transmissions to a naval fleet that was suddenly left without reach back capability by coordinating between 2 other agencies and providing direction to the team restoring communications for over 15,000 sailors.

Satellite Communications Operator and Maintainer August 2006 – December 2015

Operated Unit Hub Satcom Trucks system supporting 90 remote sites across vast regions of Iraq and Afghanistan with 99.99% reliability in austere environments providing critical wartime communications capability to the warfighter.

Selected to be organization’s ammunition handler accounting for, inspecting, and distribution for over 10,000 rounds of miscellaneous types of ammo including crowd suppression gas pills. No losses occurred over 15 unit events and turn in time was reduced 30 minutes due to better book keeping.

Trained to be unit’s facility maintenance tech that fixed minor structural deficiencies such as holes in the wall saving $2,500 in repairs. Responsibilities also included submitting trouble tickets for moderate problems such as plumbing issues and coordinating with local fire department to refill fire extinguishers.

EDUCATION

WESTERN GOVERNORS UNIVERSITY Salt Lake City, UT

B.A., Information Technology (in-progress) Projected 2025

- 50 hours completed

- Invited to National Honors Society

CERTIFICATIONS

CompTIA Security+ CompTIA 2015 – current

CompTIA Network+ CompTIA 2024 – current

CompTIA A+ CompTIA 2017 – current

TS/SCI Clearance 2018 – current

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