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Customer Service Project Management

Location:
San Clemente, CA
Posted:
March 10, 2024

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Resume:

EVIE S. COSS, MBA

949-***-**** • ad38w4@r.postjobfree.com

SENIOR BUSINESS PROFESSIONAL

High energy, motivated, focused hands-on Senior Management Professional with extensive global experience, in Process Improvement, Quality Systems, Customer Service, Operations, program/project management for medium to large sized companies. Excel in organizing, leading, decision-making, securing, and managing resources across-functional lines and business units to improve profitability in achieving business objectives and effect positive change.

Results driven – strategy and planning (effective execution of strategies)

Proactive customer service/leader

Build, train and motivate cross functional teams

Excellent Communication skills

Builds positive relations with clients/customers/vendors

Goal driven; action oriented individual – continuously seeking new challenges

Special expertise in quantitative analysis and P & L management opportunities

Positive communication across all cross functional areas

(Helped with family from 2021-2023)

Meggitt Defense Systems

Sr. Quality Engineer 2021

Responsible for obtaining Purchasing Letter approval from ACO after negative CPSR audit, prior to hire

Responsible for Boeing and Northrop pumps

Responsible for Northrop interface for ALMDS program, ongoing and new

Responsible for company VOC analyses and corporate monthly interface

Responsible for Senior level CAPA review

Wrote proposal for state provision for CA employment retention

JL Design Enterprise, Inc.

General Manager 2017

Responsible for $7M vertically integrated design, manufacture, silk screen, and race support for elite athletes

Responsible for interface with worldwide suppliers and partners for distribution

Responsible for top line growth and profitability improvements

Create brand differentiators that athletes and teams have embraced for Olympic competitions

Change agent sales increases and margin improvements

Conducted Risk assessment activities – 7 aerospace companies

Led Product Assurance Directorate covering a worldwide supply chain

Led efforts for successful ISO 9001 accreditation

Led company on all regulatory requirements

Worked with cross functional groups to improve quality and on-time delivery

Meggitt Sensing Systems (formerly Endevco/Allied Signal) 1

Director, Product Assurance

Led worldwide Product Assurance compliance and customer service efforts in So CA., No CA., and US Virgin Islands

Managed directorate comprised of Metrology, Engineering, Inspection, Data retention, MRB

Facility Security Officer and Technical Security Officer

Wrote brief for SSA (Special Security Agreement) with US Government to continue with defense business, being foreign owned

Secured ISO 9001 certification, first time through, first Meggitt company

Understands processes and tools to properly identify project risks, communicate project requirements and

plans effectively to the wider cross-functional team stakeholders and senior management.

Performed feasibility analyses, scoped projects and worked with the project management to prioritize deliverables,

and negotiate on product functionalities and document(s) changes to project

Established and reported on post project success metrics at corporate level

Led cross-functional teams to reestablish positive rating with US Government and OEMs

Representative on Peer Group-world wide

Wrote proposal and won State Training funding

EDUCATION

CSSGB (Green Belt)-Villanova University Master of Business Administration- Fairleigh Dickinson University, Rutherford, NJ (on grant)

Bachelor of Arts- Michigan State University, East Lansing, MI

PROFESSIONAL AFFILIATIONS

American Society of Quality Control

US TAG (Technical Advisory Group)

American Manufacturing Engineers

National Women’s Business Council

Board of Directors



Contact this candidate