Post Job Free

Resume

Sign in

Store Manager Customer Care

Location:
Buford, GA
Posted:
March 10, 2024

Contact this candidate

Resume:

Wayne Schroth

Date of birth: **/**/****

Nationality: American

Address: **** ****** *****, ******* *****, USA

Phone number: 470-***-****

Email address: ad38v8@r.postjobfree.com

Personal Information

Experienced Store Manager with a strong background in sales, customer care, inventory management, and shrinkage control. Proficient in training employees, analyzing PNL reports, and enhancing employee experience through HR practices. Skilled in effective communication, negotiation, and customer relationship management. Seeking a Store Manager position to utilize my expertise and drive organizational success. Profile

Work experience

02/2022 –

Cumming, United States

Store Manager

Mavis Tire and Brake

Led a team of 9 employees to achieve a 20% increase in sales revenue within the first quarter through effective training and performance management. Developed and implemented a comprehensive inventory management system, resulting in a 30% reduction in stock loss and improved product availability. Directed store operations, including merchandising, staff scheduling, and customer service, leading to a 15% improvement in customer satisfaction scores. Collaborated with marketing team to plan and execute successful promotional campaigns, driving a 25% increase in foot traffic and sales during key seasonal periods.

09/2019 – 01/2023

Cumming, USA

Store Manager and Sales Trainer

Americas Mattress

Hired and trained new employees

Created and implemented employee scheduling system Monitored inventory levels and ordered new merchandise Dealt with customer complaints and resolved issues Prepared sales reports and analyzed data

Implemented strategic sales tactics resulting in a 15% increase in overall store revenue within the first quarter of

Implemented comprehensive training programs for sales staff, resulting in a 20% increase in overall sales performance within the first quarter. 09/2018 – 08/2019

Dawsonville, USA

MIT

Kay Jewelers

Assisted guests in picking out jewelry

Worked the cash register

Cleaned the store

Installed batteries and fixed watch bands

Work experience

Collaborated with the management team to analyze and improve sales strategies, resulting in a 10% increase in monthly revenue.

Was responsible for 1/3 of yearly sales-with 5 other employees in attendance. Covid 19 stopped me from advancing whither the Company. 06/2007 – 09/2018

Buford, USA

Store Manager and Sales Trainer

Mattress King

Created and implemented strategies to increase sales Worked on the floor to resolve customer complaints and concerns Provided training and development opportunities for employees Developed and implemented comprehensive sales training programs to enhance staff product knowledge, customer service skills, and sales techniques, resulting in a 20% increase in overall sales within six months.

Oversaw daily operations of a high-volume retail store, including inventory management, merchandising, and customer satisfaction, achieving consistent monthly sales targets and maintaining a 95% customer satisfaction rating. Built and fostered relationships with key suppliers and negotiated favorable terms and pricing agreements.

Education

03/2019 – 08/2019

Dawsonville, USA

Diamonds Yes

Diamond Council of America

03/1980 – 04/1984

Palm Bay, USA

Math, Science, etc Yes

Palm Bay High Magnet School

Skills

Sales

Professional

Customer Care

Professional

Inventory

Professional

Shrinkage

Professional

Communication skills

Professional

Negotiation abilities

Professional

Employee Training and

Retention

Professional

Sales forecasting

Professional



Contact this candidate