Front Desk Receptionist

Highly organized Front Desk Receptionist with exemplary

multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

PROFESSIONAL SUMMARY

Person Centered Home Care Services - Front Desk Assistant Washington, DC • 06/2023 - 10/2023

Hotel Le Bein - Cashier/Front Desk Receptionist

Douala, Bonaberi • 01/2021 - 07/2023

WORK HISTORY

Answered customer telephone calls promptly and appropriately handled needs.

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Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

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• Received, screened and routed incoming calls.

Delivered top-notch administrative support to office staff, promoting excellence in office operations.

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Identified communication channels to set roadmap to distribute information.

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Oversaw fast-paced front desk operations and guests' needs during busy hours.

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• Built relationships with customers to encourage repeat business.

• Enforced policies and procedures to increase efficiency. Resolved service-related problems and documented actions in system.

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Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

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• Collected room deposits, fees, and payments.

Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.

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Collaborated with team members to handle guest requirements from check-in through check-out.

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Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

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Monitored security cameras to maintain safety and security of guests and hotel.

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Managed lost and found items to assist guests with retrieving belongings.

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• Kept accounts in balance and ran daily reports to verify totals.

SKILLS

• Customer Assistance

• Cash Management

• Microsoft Office skills

• Multi tasking

• Pro Active

• Social Perceptiveness

• Hospitality Service

• Cleaning and Sanitizing

Dauphine Ndogbong

Cameroon, Buea • 08/2019

High School Diploma

EDUCATION

JENET NKAH E: **********@******.***

P: 202-***-****

A: Mount Rainier, MD 20712

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