THAI-LYNN WALLACE

ad38tq@r.postjobfree.com

615-***-****

OBJECTIVE

I am seeking a dynamic role within an organization where I can leverage my people-oriented experience, adept communication skills, and analytical problem-solving abilities to deliver exceptional client services and contribute to overall business growth.

EDUCATION

Tennessee State University, Nashville, TN (Aug 99 – Dec 04)

Pursuing B. A. in Business Administration with minor in Business Information Systems (15 hours left)

Skills:

Software: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Skype for Business.

Data Entry: 10-Key Efficient with a strong focus on accuracy and speed.

Communication: Effective verbal and written communication skills for clear information sharing, Problem Solving: Adept at analyzing situations and finding practical solutions; Customer Service: Skilled in delivering exceptional customer experiences and addressing inquiries; Time Management: Efficiently prioritize tasks to meet deadlines and manage workloads; Adaptability: Quick learner who easily adapts to new tools, technologies, and processes; Collaboration: Team player with the ability to work harmoniously in group settings; Attention to Detail: Thorough and data entry, document creation, and analysis.

EXPERIENCES

InStream, Nashville, TN February 2020 - Current

North Carolina Mutual payment processor

Manage daily operations for processing North Carolina mutual mail-in check payments, ensuring accurate sorting, balancing, and timely deposits.

Communicate with the bank, facilitating daily electronic deposit transactions.

Generate and compile comprehensive daily, weekly, and monthly reports.

Executed additional tasks as assigned, including prepping, scanning, and entering various Medical Records, Financial Documents, and other contracted materials.

TriWest (Aerotek Staffing), Nashville, TN September 2019 – February 2020

Medical Appointment Clerk

Conducted proactive outreach calls to Veterans, providing comprehensive education on available health care options and services.

Collaborated with community-based health care professionals to efficiently coordinate medical appointments and necessary follow-up care for Veterans.

Demonstrated a strict commitment to patient privacy and security by consistently adhering to HIPAA regulations.

Assisted leadership by undertaking various tasks as assigned, contributing to the overall operational efficiency.

Instream (Express Professional Staffing), Nashville, TN January 2019 – Sept 2019

Document Intake

Prepped, scanned, and batched a wide range of healthcare documents, ensuring accurate organization and data preservation.

Accurately entered essential healthcare applications into a structured database,

Demonstrated attention to detail throughout the document intake process, adhering to quality standards and regulatory requirements.

Effectively managed and executed additional responsibilities as assigned, enhancing.

Fresenius (Aerotek Staffing), Franklin, TN August 2018 – January 2019 Patient Enrollment Coordinator

Managed the efficient completion and processing of preliminary paperwork and standard enrollment forms for new Fresenius Rx patients, ensuring accurate data entry and compliance with established protocols.

Point of contact between clinics and provider staff during the initial stages of enrollment

Maintained a high level of attention to detail, entering and updating patient Protected Health Information (PHI) to uphold data accuracy and security.

InStream Nashville, TN November 2015-May 2018

Data Entry Specialist

Accurately classified incorrect medical claim forms and collaborated with providers to facilitate necessary corrections, ensuring adherence to regulatory standards.

Demonstrated precision in preparing, scanning, and batching diverse documents, contributing to streamlined data management and organization.

Managed the efficient processing of bank deposits for multiple healthcare providers, ensuring accuracy and timely financial transactions.

Keyed medical claims, including 10's and UB's, enabling accurate payment processing and record keeping.

Processed and documented check payments from customers to various healthcare providers, maintaining comprehensive and accurate financial records.

Country Inn & Suites, Antioch, TN June 2013 - October 2015

Lead Laundry Attendant

Effectively addressed and resolved customer complaints,

overseeing housekeepers to promptly address and rectify various issues, ensuring a well-maintained environment.

Managed the efficient laundering process of towels and linens, ensuring high-quality washing, drying, and folding, and meeting operational timelines.

Contributed to the overall cleanliness and presentation of the hotel, maintaining a welcoming and comfortable atmosphere for guests.

All-Star Staffing, Nashville, TN April 2010 - June 2010

Packaged items along an assembly line, ensuring quality control and adherence to production standards.

Consistently met daily production quotas, demonstrating strong work ethic and productivity.

Prepared products for shipping to various vendors, ensuring accurate labeling and documentation.

Coventry Healthcare, Franklin, TN January 2006 - September 2008

Associate Imager

Proficiently profiled, scanned, and batched incoming worker's compensation bills, utilizing both manual and computer-based sorting methods.

Ensured accurate preparation of bills for mailing to various vendors, contributing to efficient and timely processing.

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