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Security Guard Customer Service

Location:
Brooklyn, NY
Posted:
March 10, 2024

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Resume:

MD ABDULLAH AL MASUD

347-***-**** • ad38s3@r.postjobfree.com • Brooklyn, NY 11230

SUMMARY

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. SKILLS

• Safety and Security

• Local and State Laws

• Property Patrol

• CCTV Monitoring

• Special Events

• Incident Reporting

• Defensive Techniques

• Cooperative Attitude

• Employee Assistance

• Crisis Situations

• Conflict Management

• Office Management

• Meeting Arrangements

• Travel Coordination

• Customer Assistance

• Microsoft Office

• Unarmed Security Guard Card

• Driver's License

WORK HISTORY

APR 2023 – PRESENT Unarmed Security Guard/ Sentinel Management Group Inc. Manhattan, NEW YORK.

• Verifying everyone’s right to enter restricted areas and denied access to unauthorized persons.

• Monitoring alarm systems to detect any unauthorized entries into protected areas.

• Watching different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.

• Responding quickly to incidents and assessed active situations for security concerns.

• Responding quickly to medical emergency involving collapsed patron.

• Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.

• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

• Patrolling internal building spaces and facility grounds to identify and deter threats to assets.

• Answering alarms, investigated disturbances and

contacted law enforcement personnel to escalate crises.

• Communicating with security team and building supervisors using two-way radios, mobile phones and other

technological devices.

• Updating shift logs and produced daily reports to document security activities and specific incidents.

NOV 2022 – APR 2023 Retail Sales Associate, Shortage Control Associate Lead/ Burlington Coat Factory, Inc. BROOKLYN, NEW YORK.

• Welcomed customers and helped in locating and purchasing products.

• Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.

• Managed promotional in-store signage and displays and re- stocked merchandise from returns or dressing rooms.

• Recommended merchandise to customers based on needs and preferences.

• Audits and investigates sources of known losses.

• Monitors inventory to identify theft or shortages.

• Investigates suspicious customer or employee activity. Nov 2014 - Aug 2022 Sr. Fabric Technologist / Kenpark Bangladesh Apparel Private Limited. Chittagong, Bangladesh

• Experienced in handling bulk production for Columbia Sportswear Company, Marks & Spencer, Van Heusen, Big Star & Dunne's Stores. Sourcing & development portion of CSC

• Experienced with Kids wear Ladies and Men's wear related fabric and products.

• Checked in-house bulk fabrics inspection, shade, shading, shrinkage, & testing issues before cutting.

• Communicated with mills for quality issues & the need to bring replacement fabrics on time to avoid any short shipment.

• Followed up with daily emails to make sure each development is done on time. Kept an accurate track record.

• Sourced all kind of Fabrics, both woven (denim/non- denim/synthetic) & knit from 50 plus overseas mills worldwide.

• Developed or counter sourced new fabrics with suppliers according to buyer's requirements in target price.

• Visited the supplier's mills on some issues & developed new suppliers for better sourcing & stronger relations.

• Reviewed the fabric collections presented by suppliers at our office & discussed with them their strength on price, raw material source, machineries facility.

• Assisted the merchandising team to get the sample yardage from suppliers to make the sample garments.

• Assisted the Designers to select the right fabric to develop the garments according to their styles/ based on images/ mood board / based on buyer requirements.

• Checked the required test results for freshly developed fabrics & advised the supplier accordingly if quality needs to improve to get the pass result.

• Developed the hand looms, strike off & lab-dip (by pantone number/ color standard) from suppliers to share with buyer for color approval.

EDUCATION

Aug 2013 High School Diploma (Technical)

One Year of Undergraduate Study In Textile Technology / Chittagong Textile Engineering College, CTG, BD



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