Customer Service Sales Executive

Manal Kourani

Name: Manal Kourani

Birth Date: January 1st, 1981

Gender: Female

Nationality: Canadian

Marital Status: Married

Visa Status: Green Card Holder

Driving License: Yes

Languages Known: English & Arabic

Mobile: +1-313-***-****

Email: *****.***********@*****.***

Place: Michigan - US

Professional, energetic, and personable salesperson with experience completing sales, helping customers, and operating cash registers in a fast-paced environment. Reliable and efficient team player with excellent communication skills, attention to detail, and passion for building impactful customer relationships.

January 2021 – January 2023

Salesperson - Mega Outlet – Southgate MI

Greeting and interacting with customers.

Consults with customers to understand their needs and preferences related to merchandise.

Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer’s needs.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers.

Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.

Answers customer's questions about merchandise.

Identifying a customer's needs

Ticket, arrange and display merchandise to promote sales. January 2023 – Present

Salesperson – Epic Deals of Livonia – MI

Serve customers by selling products and meeting customer needs.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers.

Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.

Ensure that the customer is satisfied and adequately taken care of while making a purchase

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

PERSONAL PARTICULARS

PROFESSIONAL

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Ticket, arrange and display merchandise to promote sales. January 2013 –December 2020

Sales Executive - Ali Bin Ali Group

Fashion & Luxury Dept. – Montblanc

Responsible for sales, customer service, promotion of brand image and support in luxury and boutique operation

Establish and strengthen healthy relationships and loyalty with customers.

Manage and optimize each step of sales to deliver expected results.

Ensure that the customer is satisfied and adequately taken care of while making a purchase

Execute and support luxury boutique operation.

Working in a flexible schedule based on business needs, which may include evenings, weekends, and holidays.

Daily report, Monthly report, Traffic report.

January 2012 – December 2012

Sales Executive

Safir Doha Hotel

Company Activity: Hospitality

Maintaining and developing relationships with existing customers via telephone calls and emails.

Making accurate, rapid cost calculations, and providing customers with quotations.

Negotiating the terms of an agreement and closing sales.

Gathering market and customer information and providing feedback on future buying trends.

Representing the organization at trade exhibitions, events, and demonstrations.

Liaising with suppliers to check on the progress of existing orders.

Checking quantities of goods on display and in stock.

Recording sales and order information and sending copies to the sales office.

Reviewing your own sales performance, aiming to meet or exceed targets.

Ensure that the customer is satisfied and adequately taken care of while making a purchase December 2003 - April 2005

Mervins - USA

Company Activity: Retail goods

Greeting customers who enter the shop

Meets sales objectives while remaining polite and helpful to customers.

Ensure that the customer is satisfied and adequately taken care of while making a purchase.

Customer service

Excellent communication skills

SKILLS

Resourceful team player who excels at building trusting relationships with customers and colleagues

Strong motivation to achieve sales targets; energetic and result oriented.

Friendly, outgoing and teamwork spirit.

Time Management

Relationships building

Data entry skills

Microsoft Office

Initiative

Reliability

Able to work under pressure and handle challenging situations.

Enjoy working with the public.

Problem Solving Skills

Communication Skills

Active Listening Skills

Collaboration Skills

Self-Motivating Skills

Negotiation Skills.

• September 2021 – Windsor Canada

Windsor Career College – Office Administration

• October 2007 – June 2008

Sally Esser Beauty School - Dearborn Michigan USA

EDUCATION –CERTIFICATES

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