Customer Service Technical Support

JEAN CARLOS DE CASTRO

*** ******* **** **** *******, GA 30228 · 305-***-****

*********@*****.*** ·jean-carlos-de-castro

EXPERIENCE

FEBRUARY 2021 – PRESENT

SELF EMPLOYED, LYFT, UBER, DELIVERY

APRIL 2020 – FEBRUARY-2021

SUPORT ANALIST/DAVISWARE, Daviware

Technical Support for Wintac Software. Troubleshooting SQL, IIS, Outlook and Wintac APP. Customer Service for Windows 10 and Windows Server, and Microsoft Office.

OCTOBER 2018 – NOVEMBER 2019

CABLE TECHNICIAN, spectrum

Performed troubleshooting and repairs on coaxial cables, hardware, software, and other systems in order to resolve network issues. Completed costumer work orders and insured proper operation of all equipment on premises. Installed cable including through access holes, roof spaces, and cavity walls; connected receivers; positioned and terminated cables, wires, and strapping.

OCTOBER 2018 – NOVEMBER 2019

CABLE TECHNICIAN, spectrum

Lead daily assigned flights from marshalling, pushing and towing aircraft to operating headset/radio between tower, ground and flight crew. Drove a variety of light and heavy-duty equipment. Enforced safety security measures and protected sensitive zones. Checked passenger, cargo distribution and fuel amounts to ensure that weight and balance specifications are met. Tracked any gate changes and processed under pressure to ensure maintaining near 100% on time performance of flights. Reported daily flight sheets and all equipment malfunction to the Supervisor/Manager.

JUNE 2015 – APRIL 2016

MAIL CARRIER, usps

Ensure postal satisfaction, able answer question and present solutions. Sorted mail, arranged in delivery sequence, reliably and timely deliver to customers. Obtained signed receipts for registered, certified and insured mail.

FEBRUARY 2006 – DECEMBER 2009

ARMY, usps

Conducted patrol, surveillance, cleared buildings, searched personnel, collected and protected evidence. Provided security, emergency response, crisis management, and traffic control operations. Controlled prisoners, captured and detained suspects, collected raw data from detainees. Trained new recruits, conduct in-service training of personnel. Promoted to Tank Gunner/Assistant Tank Commander, crew leader. Oversaw inventory and maintenance of tanks under my command.

EDUCATION

SEPTEMBER 2019

CERTIFICATE FULL STACK WEB DEV, Wyncode

Completed course at top five student. Worked on two big group projects using react on the first one, and rails on the second one

SKILLS

Windows, MacOS, Linux, Command Line, HTML5, CSS, SQL, Python, JavaScript, React, Node.js, Ruby, HTML5, CSS3, Heroku, GitHub, Web Clients, S.O.L.I.D

ACTIVITIES

Army Commendation Medal, Army Achievement Medal, Valorous Unit Award, Army Good Conduct Medal, National Defense Service Medal, Global War on Terrorism Service Medal, Iraq Campaign Medal W, Campaign Star, Army Service Ribbon, Overseas Service Ribbon, Combat Action Badge, Driver Badge.

Contact this candidate