September, **** - May ****

June ** - Current job

Zayuri García

***** ******* **** **, ****, Tx 77449

832-***-**** • ad38jh@r.postjobfree.com

Profile

Experienced customer service representative with proven commitment increasing productivity, customer satisfaction and company productivity. Areas of expertise include management office, client services, auto insurance, computation multitasking.

Work Experience

CSR

Fred Loya Insurance

Experienced in customer service, answered phone calls, assisting customers with auto insurance questions and giving them clearly answers. Constantly moving within offices that needed team work Excellent sales skills

Computer programs used: AS400, Excel and Power point Able to quickly come up with strategies that can result in increased of productivity for the company

Received packages from other carriers and provided them to owner. Managing legal documents, scheduling important appointments for supervisors.

Great ability to listen and understand clients.

Coordinate schedules, meetings and property visits. Office Manager (CSR)

AMTEX

Handle customers inquiries, complaints, generate auto insurance policies, billing questions and payment extension/service requests. Functioned as team leader and assured consistent quality of service and professional environment.

In charge of monitoring sales among my agents

Making sure we create new strategies to increase customers and with that increase sales of auto, home and life insurance.

Assisting to meetings is priority to keep agents updated with what happens in our company.

Handle large quantities of money and assisting to the bank every day to make deposits of the end of the day.

Organize requests from agents (paid vacations; sick days) to ensure the office has a representative attending at work hours. 2019-2021

References

Manager Jessica Perez (281)•662•0866 - Fred Loya Insurance Regional Lizbeth Torres (346)•779•4793 - Amtex Insurance Education

Cypress Lakes High School

Relevant coursework

- Health

- Medical terminology

- Child development

Language

Fluent in Spanish and English

Contact this candidate