Customer Service Business Manager

DENISE SHORTER

Professional Summary

Talented Business Manager/Customer Service offering 21+ years of office experience. Proficient in operations and personnel leadership. Goal-driven Business expertise in Accounting, Customer Service, and Management. Successful at overseeing all areas of daily operations and making successful policy decisions that positively impact the direction and bottom-line profits of the business.

I always strive to do what is best for the company and work as a team player. I excel in everything I learn and do. Very Devoted. Cut costs where need be and profit conscious. Help in all areas of the work place and keep the peace with customers/vendors. I learn fast, and work hard. Work History

Secure Fire and Safety, LLC (Acquired Legacy) 3/1/22-2/28/2023 (1yr-Due to Company cutbacks) Legacy Communications, LLC - Business Manager/Inside Sales Sherwood, WI

03/2002 – 2/28/22 (20 yr.)

● Dealt with Customers and Vendors firsthand in all aspects. I evaluated processes and recommended an action plan to rectify operational inefficiencies and obtain desired outcomes.

● Completed and mailed bills, contracts, policies, invoices, and checks.

● Reviewed files, records and other documents to obtain information and respond to requests.

● Tracked current processes and offered recommendations for improvement.

● Completed Bi-weekly payroll and coordinated record keeping.

● Recommended operational improvements based on tracking and analysis. Created Submittals/O&M filed with the State. Accomplishments

• I am self-taught and can learn any task with little to no training. Take pride in everything I do.

• I have excelled in every position I have been assigned: no matter how challenging.

• I can work under pressure and multi-task.

• I am self-driven and require little to no supervision.

• I get the job done the first time as quickly and efficiently as possible.

• I am vested in the company and its employees.

Skills

● Customer Service/ Negotiation skills

● Finance and accounting

● Account Management/ Know Peachtree-Sage /Quikbooks

● Organized

● Fast Learner

● Reconciliation

● Hard Worker

● Dedicated to every Employer

● Long term Employment

Education

• 2001 Valley Technical College Appleton, WI Early Childhood

• 1987 Seymour High School Seymour, WI

High School Diploma

DENISE SHORTER

920-***-**** Cell

N3645 Lakeshore Drive Chilton, WI 53014

********@*****.***

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