Program Manager Project Management
Resume:
SUMMARY
SKILLS
EXPERIENCE
KRISHA
JOLLEY WWW: https://www.linkedin.com/in/krishajolley/
************@*****.***
Knowledgeable Director and Program Manager with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
• Contract Negotiation
• Contract Management
• Project Management
• Operations Management
• Program Management
• Cross-functional team leadership
• Issues Resolution
• Strategic Planning
• Team Management
• Content Development
• Work flow planning
• Project tracking
• Agile Methodology
• Budgeting and forecasting
• Project development and lifecycle
• Client Relations
DIRECTOR OF PRODUCTION & CONTENT 07/2023 to 11/2023 Serviceplan Group USA (Agency Group) - Los Angeles, CA Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
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Liaised remotely and onsite between production teams and client POCs to ensure project deliverables were met and delivered on time and up to or exceeding client expectations
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Cultivated strong relationships with clients by responding promptly to inquiries or complaints.
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Developed and presented new ideas and conceptualized new approaches and solutions.
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DIRECTOR OF PROJECT OPERATIONS / PORTFOLIO MANAGEMENT 09/2021 to 04/2023 1021 Creative (Agency) - Supporting YouTube, Remote Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
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Negotiated agreements with clients and external partners such as contractors or consultants.
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Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
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• Recruited, trained, supervised, evaluated and mentored staff members. Conducted regular meetings with department heads to review progress on strategic initiatives.
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Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
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SR. PROGRAM MANAGER 07/2020 to 09/2021
1021 Creative (Agency) - Supporting YouTube, Remote Oversaw project management for YouTube and coordinated requirements, scheduling and execution.
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• Coordinated with stakeholders to identify objectives and deliverables for projects. Facilitated communication between cross-functional teams in order to ensure successful delivery of projects.
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• Managed change requests related to scope changes or requested modifications EDUCATION AND
TRAINING
VOLUNTEER
EXPERIENCE
CERTIFICATIONS
ACTIVITIES AND
HONORS
REFERENCES
during the course of a project.
Created detailed work breakdown structures for complex projects that included task assignments and resource allocation plans.
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PROGRAM MANAGER, COMMUNITY & SOCIAL FOR GOOGLE HARDWARE 11/2017 to 04/2020 Google Inc. (vendor onsite) - Mountain View, CA
Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
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Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
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Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
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Developed project plans, identified risks, set objectives and monitored progress towards completion.
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GOOGLE PARTNERS COMMUNITY & CONTENT MANAGER 02/2016 to 10/2017 Google Inc. (vendor onsite) - Mountain View, CA
• Developed and implemented strategies to increase community engagement.
• Analyzed user feedback and identified areas of improvement.
• Organized online events and webinars to promote products and services.
• Maintained relationships with influencers in the industry.
• Compiled reports on website traffic, conversions, and other metrics.
• Conducted surveys to gain insights into customer needs and preferences. Brigham Young University - Provo, UT
Bachelor of Science
Human Development
Love Your Brain ambassador, hosting yoga classes and film screenings of The Crash Reel - building community and fostering resilience for those affected by traumatic brain injury and their caregivers
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2 yrs Board of Directors, At Home Humanitarian - matching refugee youth with local community mentors
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• 2 yrs as President of relief organization for women servicing 200+ members LANGUAGES Portuguese:
Native/ Bilingual
• Foundations of Project Management - Google
• Adventures with my pup Scout
• Pro shave ice maker in training
• Soccer playing, rock climbing, snowboarding yogi References available upon request.
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