Customer Service Representative
Resume:
PROFESSIONAL ACHIEVEMENTS
Less than *% Phone Away Time
50+ Special Collating projects completed
Consistently exceeds workflow expectations
Only 2 weekend call-in’s in 14 years
JAMIE WEST
Logistics Support and Customer Service Representative
PROFILE
Enthusiastic and Dedicated Support Specialist with 15 years loyalty with 1 company. Seeking a new long-term home with stability and upward mobility. Eager to join and offer customized solutions and exceptional service.
CONTACT
PHONE:
EMAIL:
ad38cl@r.postjobfree.com
HOBBIES
Crochet/Cross Stich
Diamond Painting
Cruising
Muzzle Loader Target Shooting
Reading
EDUCATION
Portage Central High School
1990 - 1994
State Certified High School Diploma
High School Marching and Symphonic Band
WORK EXPERIENCE
OMNI Logistics - Logistics Support and Customer Service Representative
March 2022 – September 2023
TSA Certified. Receive calls from customers, clients including Truck Carriers. Worked with several EUV’s and LTL Carriers quoting pricing to clients, receive updates, track shipments and troubleshoot and resolve issues. Communication with Office and Warehouse to schedule Inbound and Outbound shipments. Data Entry to Log Proof of deliveries, signatures and charges. Assist in training new employees.
SEKO Logistics – Logistics Support and Customer Service Representative
September 2007 – March 2022
TSA Certified. Receive calls from customers and clients, 3rd shift on weekends on a solo shift with a less than 4% time away from the phone. Log Proof of Delivery Signatures and charges. Track and locate shipments, rerouting as necessary. Train new employees on proprietary software.
Stay at home Mother - Homemaker
1998 - 2007
From the birth of my son until he was in 3rd grade I took care of my son, husband and home
KEY SKILLS AND CHARACTERISTICS
Interpersonal Skills
Communication Skills
Problem Solving
Confidence
Time Management
Attention to Detail
Quick Learner
Contact this candidate