Jennie Beatrice Jones, CPhT-Adv

San Antonio, Texas 78240

ad38bz@r.postjobfree.com

Home: 662-***-****

Nationally Certified Pharmacy Technician with 7 years of experience in fast-paced, retail pharmacy. Passionate about building trusting relationships and delivering outstanding customer service while ensuring patient safety by eliminating errors. Solid experience coordinating with insurance providers, prescribers, and individuals to address issues. Team-oriented and reliable with expert healthcare knowledge, clear verbal and written communication skills and sound judgement.

Relevant Skills

Prescription Processing

Pharmaceutical Calculations

Medical & Pharmaceutical Terminology

Drug Classifications & Safety

Hazardous Drug Management

Medication Therapy Management

Medication Inventory Management

Insurance Verifications and Claims

Medicare, Medicaid & Insurance Claims Processing

Customer Service & Relationship Building

Medication History

Supply Chain Management

Professional Experience

CVS CAREMARK San Antonio, Texas

Physician Services Pharmacy Technician II, September 2023 to January 2024

Performing outbound calls and faxing physicians for refill request.

Addressing questionable prescriptions and routing them to the pharmacist for completion.

Performing outbound calls/fax to physicians on clarification, substitution’s, formulary changes and backordered medications.

Discusses any questions or issues that arise during process request with the designated pharmacist.

UNIVERSITY HEALTH San Antonio, Texas

Registered Pharmacy Technician, February 2023 to September 2023

Performs the duties facilitating prescription processing including but not limited to filling, documentation, prescription order entry and dispensing of medications

Address concerns with insurances and be able to tackle issues with rejections

Troubleshoots any potential issues with the clinic or pharmacy to ensure positive patient experience

Discusses any questions or issues that arise during process request with the designated pharmacist

De-escalate situations involving dissatisfied customers, offering patient assistance and support

Ascertains need for language assistance and obtains interpreter assistance as necessary

Stays current with pharmacy communications

ACTALENT/ALTO PHARMACY San Antonio, Texas

Care Specialist II, September 2022 to February 2023

Enters patient’s prescription data into pharmacy computer systems.

Process third party claims, process coordination of benefits claims as needed to ensure the lowest of out pocket cost for the patient.

Scheduling patients’ delivery of medication in a timely manner with no interruption of therapy.

Troubleshooting complex cases by submitting prior authorizations, communicating with healthcare officials, insurance, and other third-party payers to assist patients with their prescriptions.

Ensuring patients privacy and confidentiality of Personal Health Information required by HIPAA.

Adhering to daily metrics.

Assisting patients with scheduling deliveries by responding to text messages, emails, chat, and phone.

Collects payment information, updating patient’s demographics, and properly documenting patient’s profiles.

Verification of insurance and assisting patients with applying for savings cards.

Providing patients with stock information, out of pocket cost of medications

Providing excellent external and internal customer service assistance to patients for their pharmacy needs.

Consult with pharmacist, referring any questions regarding patients’ prescriptions, drug information or health concerns to a pharmacist.

CLINIC PHARMACY 8 Greenville, Mississippi

Lead Certified Pharmacy Technician, August 2017 to July 2022

Receive written prescriptions or refill request and verify that information is complete and accurate.

Responsible for managing pharmaceutical stock. Helped decreased waste by 20%.

Establish or maintain patient profiles, including lists of medication taken by patients.

Helped migrate pharmacy to new patient records system – transferred hundreds of profiles to database and trained several coworkers on new system.

Answered telephone inquires and handled calls to and from physicians’ offices dealing with any issues.

Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory.

Developed and implemented improvements to pharmacy organization system.

Count, measure, compound prescriptions, applying labels and verifying accuracy with pharmacist prior to dispensing.

Maintained daily register reconciliation and daily store deposits.

Maintained an outstanding relationship with VA Outpatient Clinic staff and Veterans.

CLINIC PHARMACY 8 Greenville, Mississippi

Pharmacy Clerk, August 2016 to July 2017

Retrieving and packaging prescriptions for customer pickup or delivery.

Delivered friendly and speedy customer service to patients needing to drop off, pickup or ask questions about their prescriptions.

Greet customers as they enter the Pharmacy.

Maintained regular inventory check on all OTC items.

Collect Payment and Insurance information.

Answer phone calls.

Education

2017 PHARMACY TECHNICIAN TRAINEE, CLINIC PHARMACY 8

Completed hands-on training with Pharmacist in Charge

Passed the PTCB Certification March 2017

CURRENT CERTIFICATIONS:

PTCB Certified Pharmacy Technician (CPhT), March 2024

BPTS – Advanced Certified Pharmacy Technician (CPhT- Adv), Expires January 2026

Mississippi Pharmacy Technician License, Expires March 2024

Texas Pharmacy Technician License, Expires July 2024

BLS CPR/AED Certified, American Heart Association, Expires July 2024

BPTS – Controlled Substance Diversion Certificate

BPTS – Hazardous Drug Management Certificate

BPTS – Supply Chain Management Certificate

BPTS – Medication Therapy Management Certificate

RECENT CONTINUING EDUCATION COMPLETED:

Inventory Management, Automated Devices for Dispensing Drugs, Drug Classifications, HIPAA, Controlled Substance Diversion Prevention, Hazardous Drug Management, Medication History, Medication Therapy Management, Billing and Reimbursement

PROFESSIONAL MEMBERSHIPS:

NPTA (National Pharmacy Technician Association), Active Member since 2021

ASHP (American Society of Health-System Pharmacists), Active Member since 2022

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