Ebony Light

Warrensville Heights, OH *****

ad38bu@r.postjobfree.com

+1-216-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Patient Service Representative (Remote)

Cencora - Texas City, TX

September 2023 to Present

Annually reverifying patients for medicare. Data Entry skills inputting patient information to software system. 40 Wpm

Remote Customer Service Representative

IES Communications - United States

October 2021 to February 2023

Educating customers on Medicare benefits

Building rapport

Problem Solving

Warm transfers

Inputting patient information data entry

40 wpm

Remote Customer Service Specialist

Harte-Hanks, Inc

October 2020 to August 2021

Assisting Customers with Pandemic Unemployment claims for the state of Ohio remotely Problem Solving

Investigating claims

Customer Service Representative (Remote)

Randstad - Cleveland, OH

May 2020 to October 2020

Assisting customers with unemployment claims. Hired permanently into Harte Hanks Assembly Worker

Pentair, Inc. - Solon, OH

October 2017 to March 2018

Assemble metal parts, machine assembly packing. Data entry for machine parts and count for each day into computer system. CONTACT ENDED

Shipping and Receiving

Interi Design (Snider and Blake) - Solon, OH

March 2016 to October 2017

Receiving packages breaking them down and label for shipment. Contract ended Parts Picker

UNIVERSAL METALS - Wickliffe, OH

October 2014 to January 2016

PROCESSING, SORTING AND PACKING PARTS FOR INDUSTRIAL SERVICES Housekeeping

THE RESERVES NETWORK - Willoughby Hls

March 2013 to June 2014

CLEANING, VACUUMING, SANITIZING BATHROOMS, HALLWAYS, AND LOBBIES, GROUNDS KEEPING. COMPANY SHUT DOWN DUE TO LACK OF WORK.

Customer Service Representative

Home Alarm Solutions - Solon, OH

June 2013 to September 2014

Contacting customers about services through ADT home security systems. Data entry entering customers order information and processing. Problem solving. Sales Associate

WESTPARK DIRECT - Cleveland, OH

February 2012 to January 2013

SOLICITING NEWSPAPERS BOTH LOCAL AND OUT OF STATE, TAKING CUSTOMERS ORDERS FOR SUBSCRIPTIONS. DATA ENTRY ENTERING CUSTOMERS INFORMATION INTO COMPUTER FOR PROCESSING. COMPANY SHUT DOWN

• Worked in sales, selling Newspapers and magazines

• Communicated with clients and guests over the phone Warehouse Worker

Area Temps - Cleveland, OH

April 2005 to July 2008

ASSEMBLY LINE PACKING BOXES. CONTRACT ENDED

Telemarketing Sales Representative

DIAL AMERICA MARKETING - Westlake, OH

September 2001 to March 2002

SELLING MAGAZINES TO RAISE MONEY FOR THE LUKEMIA AND LYMPHOMA SOCIETY. DATA ENTRY ENTERING CUSTOMERS INFORMATION AND PROCESSING ORDERS. Education

High school diploma

CINCINNATI JOB CORPS - Cincinnati, OH

October 1998 to May 2000

Skills

• Cleaning (2 years)

• Typing (6 years)

• Money Handling (10+ years)

• Telephone Skills (7 years)

• Data Entry (2 years)

• Sales (2 years)

• Molding

• Houskeeping (2 years)

• Call Center

• Customer Service (3 years)

• CSR (3 years)

• Customer Care

• Phone Etiquette (7 years)

• Computer Skills (10+ years)

• Communications (10+ years)

• Assembly

• Telemarketing

• Packaging

• Order Picking

• Shipping & Receiving

• Inside Sales

• Cold Calling

• Machining

• Microsoft Word (10+ years)

• Windows (10+ years) Typing (3 years), Communications (1 year), tele (2 years) cleaning vacuuming dusting polishing dish washing housekeeping data entry Microsoft counting money shipping and recieving assembly packaging labeling..

• Customer support

• Microsoft Office

• Patient monitoring (1 year)

• Order Entry

• Computer Networking

• Microsoft Powerpoint

• Operating Systems

• Negotiation (6 years)

• Technical Support

• Microsoft Windows Server

• Troubleshooting

• Account Management

• Network Support

• Cold calling

• Outbound sales

• Telemarketing

• Inside sales

• Upselling

• Sales

Contact this candidate