JACK E. DICKRANIAN

Bay Area, CA ● 650-***-**** ● ad38b5@r.postjobfree.com ● https://www.linkedin.com/in/jack-dickranian-a045292/ PROFESSIONAL EXPERIENCE

Cisco Systems – San Jose, CA 10/1998 - Present

Promotions

● 2022 to Director Engineering Project & Program Management

● 2011-2022 Senior Manager in Engineering

● 2005-2010, Technical Leader/Sr. Technical Program Manager, Engineering

● 1999-2004, Sr. Engineering New Product Introduction (NPI) Project/Program Manager

● 1998-1999, New Product Program Manager

Director, Engineering Project & Program Management 09/2022 - Present

(Cisco Networking Group)

● Reporting to Senior Director of Engineering, lead team of 26 employees, across the US and India, including Senior Engineering and Operations Managers, Technical Program and Product Managers, Change Managers, Developers, QA and UI/UX

● Own $10M annual budget for Product Lifecycle and Retirement Services, Build Environment Security, SBOM, Customer Identity and Access management and Intellectual Asset Protection

● Collaborate and align with BU leadership on roadmaps and requirements to enable cross-functional teams to deliver applications for End-to-End Product Lifecycle and Compliance

● Develop, prioritize, drive, and lead the execution of the overall Technical Program Management strategy for Cisco’s Product Lifecycle office ensuring alignment with business, industry and company goals and objectives.

● Enabled strategic company and industry initiatives (Secure development lifecycle, Sustainability, Globalization, Licensing) within Lifecycle resulting in $600-800M in revenue enablement opportunities.

● Ensure compliance to applicable laws, regulations, and standards, especially as they pertain to Cisco product and solution development and deployment.

● Demonstrated proficiency in ensuring adherence to stringent GRC (Governance, Risk, and Compliance) guidelines.

● Drive product teams developing applications for product lifecycle management including addressing compliance/ policies and technology best practices.

● Establish comprehensive and accountable program of metrics and dashboards to maximize predictability, agility, and velocity, and streamline processes.

● Lead End of Life (EOL) team while providing services to manage key customer software extensions and migrations.

● Implement Generative AI use cases to generate Commit and EOL documentation.

● Architect Content and Knowledge management strategy producing high and low touch training, education and compliance paths for Engineering and Product management community. Sr. Manager, Engineering Programs 01/2011-09/2022

(Development Business Operations)

• Reported to Director of Engineering, and led a team of 12 employees, across the US and India- Senior Engineering and Operations Managers, Technical Program, Product and Change Managers, Developers, QA, and UI/UX

ENGINEERING, TECHNICAL PROGRAM MANAGEMENT, COMPLIANCE, AND OPERATIONS LEADER EXECUTIVE PROFILE

Global Director-level Engineering Business Operator. Strategic leader of 25+ person teams across the US and India. Builder of start-up, innovative platforms, accelerating digital transformation at Cisco. Mentor of junior staff, and Strategic Advisor to Executives. Builder of dashboards and metrics, and setting the standard, across Cisco Engineering. Fluent in English, Armenian, Arabic, and Hebrew.

● Led Cisco Product Retirement Office, owning and managing EOL policy, process, tooling, migration while averaging ~$500M revenue enablement per quarter

● Advised GMs of Business Units- Cisco Networking, Collaboration, Security, Switching, Observability, Data Centers, Services- on courses of action to adopt digitized product lifecycle and compliance platform.

● Oversaw Statements of Work (SOWs) and Service Level Agreements (SLAs) with vendors for consulting needs, including offshore (India) developers and testers for Product Lifecycle and Retirement services, resulting in $4.5-$5M in cost savings

● Customized and architected industry proven development lifecycles (Agile, DevOps, Waterfall, SDLC) for Cisco BU’s with a $12 billion quarterly run rate

● Managed stakeholders at executive level and paved the way for organizational adoption scaling from 2 to 12 Business Units

● Successfully digitized manual processes and policies, increasing productivity tenfold, by deploying cloud enabled applications for complete solution to compliance execution, product realization, and program governance for Cisco Engineering

● Business owner for Requirements Management and Application Lifecycle Management tools– Rally, Jira, RTC, PTC/MKS, Accept360

Earlier Roles at Cisco

• Technical Leader/ Senior Technical Program Manager, Engineering 01/2005 - 12/2010

(Technology Operations - Center of HW/SW Engineering Excellence)

• Senior Engineering New Product Introduction (NPI) Project/ Program Manager 11/1999 - 12/2004

(Cisco uBR10K Cable Modem Termination System, Cisco 1000 & 6400 products)

• New Product Program Manager 10/1998 - 10/1999

(Cisco Cache Engine, Local Director and PIX Firewall Products) Career prior to Cisco

Microbar Systems Inc – Santa Clara, CA 01/1996 - 09/1998 Electrical/Controls Engineering Manager

Varian Associates – Palo Alto, CA 10/1994 - 01/1996 Systems Engineer (Thin Film Systems)

EDUCATION

University of Southern California – Los Angeles, CA M.S. Engineering Management

M.S. Electrical Engineering (Communication Systems) Northeastern University – Boston, MA

B.S. Electrical Engineering

PROFESSIONAL ORGANIZATIONS

Institute of Electrical and Electronics Engineers (IEEE) and IEEE Standards Organizations Project Management Institute (PMI)

Agile Scrum Alliance (Certified Agile Scrum Master and Certified Agile Product Owner)

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