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SUMMARY

Organized and dependable professional successful at managing multiple task with a positive attitude. Proficient in customer service best practices and processes.

EXPERIENCE

Member Services Rep

Planet Fitness

Ontario

Handle Member and prospective Member calls

Assist with walk-in related duties including new member sign-ups and tours

Provide accurate and thorough information regarding membership benefits and costs

Log complaints and suggestions related to the improvement of service and overall gym experience

Perform outbound calls to ensure quality standards are met Guest Services

Ontario Convention Center

Ontario

Greeted guests

Provided guests with friendly and accurate directions Checked badges and assisted with crowd control

Responded to guest complaints, questions, information requests and comments

Followed all operating policies and procedures at all times EDUCATION

Mt. San Antonio College

Walnut, CA

SKILLS

Customer Service Call Center

MS Office Data Entry

Case Creation

System documentation

MARIALY VALENZUELA

909-***-**** ad388l@r.postjobfree.com

Upland High school

2018

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