EMPLOYMENT HISTORY

**** - *******

Associate Manager, Guardian, Pittsburgh, PA

• Worked as an Associate Manager at Guardian in the Self storage market. • Identified and implemented measures to optimize the financial performance of the property. • Streamlined operational processes to develop and maintain relationships with local businesses to generate referrals and increase customer base. 2020 - 2022

Installation Specialist, Freelance, Pittsburgh, PA Manage and maintain a network of industry contacts to stay up-to-date on potential job opportunities and contract gigs

Coordinate with clients to identify their audio visual needs and ensure that all equipment and technical requirements are met for each event. Develop and implement a proactive marketing strategy to attract new clients and build a strong network of potential customers in the audio visual industry 2016 - 2019

Product Support Specialist, Rosco Labs, Stamford, CT A lighting manufacturering company that I contributed to product development projects to sustain company positioning as innovator in LED fixtures. Engaging with high-end customers to provide outcome-driven technical support and troubleshooting to ensure satisfaction with product performance.

Conduct regular research by performing various testing procedures and compiling data to identify customer needs, industry trends, and provide recommendations for product enhancements.

Develop and maintain a comprehensive technical specifications, troubleshooting guides, and frequently asked questions.

Collaborate with cross-functional teams to identify and address customer pain points and provide innovative solutions

Assist in the development and execution of product training programs for internal employees

2014 - 2016

Entertainment Technician, Disney, Orlando, FL

Coordinated production of world-class events within premiere entertainment destination to execute setup and teardown - to include placing lighting, video, and audio systems. Collaborate with creative team to design and implement innovative lighting concepts for entertainment events

Routine set up and tear down for daily ops.

Assist in troubleshooting and repairing lighting systems during live events, ensuring minimal downtime and optimal performance.

EDUCATION

Bachelors of Science, Full Sail University 2012

SKILLS

Creative solutions

Analytical

Quality Assurance

Operational Efficiency

Product Management

Troubleshooting

Research and Development

Problem-solving

Technical Support

Event Coordination

Marketing Strategy

Project Management

L INKS

linkedin

Pittsburgh, PA

ad385j@r.postjobfree.com

734-***-****

MELISSA BAILEY

PRODUCT OPERATIONS MANAGER

PROFESSIONAL SUMMARY

Experienced Product Operations Manager with over 10 years of experience. Highly skilled in problem- solving, analytical thinking, and creative solutions. Able to troubleshoot complex issues and find efficient solutions. Strong attention to detail and commitment to quality. Looking to leverage my customer-first focus and expertise to contribute to the success of a leading consumer-based business.

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