Carol Williams

Cleveland, OH ***** 614-***-**** ad384g@r.postjobfree.com

Objective

To secure employment in a challenging and rewarding role where I can utilize and extend my skills and abilities. I seek to broaden my horizons, utilizing and developing my communication, interpersonal, organizational, and administrative abilities and depth of experience. Summary

With over 20 years of experience in the IT industry, I bring a complete portfolio of skills and proficiencies to every project. My main areas of expertise include quality assurance, testing, requirement gathering and analysis, creating technical proposals and business plans, automation, and business development. I have a diverse technical and management background. Making decisions, coaching, and being a team player are key to my work. I have strong communications skills that allow me to relate to clients, listen well to others, and implement successful results.

Experience

SR. SOFTWARE QA ENGINEER (T2C) FEDERAL RESERVE BANK OF CLEVELAND JULY 2021

– PRESENT

· Defined/documented Defect Management process for T2C

· Built Test Organization Strategy (File repository directories) in JIRA for Team

· Provides input to testing strategy and testing scope

· Took on the effort to produce testing strategy and test area objectives for Admin Console (for future UI design)

· Maintains a strong partnership with customers, and contribute to the Team's objectives

· Maintains Agile competency via Scrum meetings, IP Planning, Retrospectives and Backlog grooming

· Reviews/Analyzes requirements and identify gaps

· Writes Use cases/Acceptance Criteria in JIRA

· Writes detailed test plans for IRS, Debit Gateway, Credit Gateway Systems

· Creates and executes detailed test scripts via JIRA

· Analyzes requirements and design specifications for planning and preparing appropriate scripts for integration testing through cloud migration; (AWS: Dynamodb, Lambda, Kinesis, S3 bucket, SFTP)

· Works in DevOps setting using DevOps tools like GitHub, Jira and CI/CD pipeline

· Documents test results and assist with defect management

. Creates very accurate and detailed defects, and validates fixed defects and update defect status in JIRA

· Performs JAWS and 508 Compliance (Accessibility) testing: WCAG 2.0 A/AA standards, 508 testing of Information Communications Technology, and 508 troubleshooting.

· Performs API testing via Postman.

· Provides recommendations for improvements to current procedures and processes to improve quality.

· Perform workflow analysis and recommend quality improvements.

· UAT Testing assistance.

· Performs ISO XML Message (pacs, camt, etc) testing for FedNow. Page 2

TEST/QA ENGINEER (CARS/SAM) FEDERAL RESERVE BANK OF ST LOUIS SEPTEMBER 2017 – JULY 2021

· Maintained a strong partnership with customers, and contribute to the Team's objectives with a goal of achieving at least a 3 on our year-end customer satisfaction score

· Reviewed/analyzed requirements and identified gaps

· Wrote Use cases/Acceptance Criteria in JIRA

· Ensured compliance UI/UX practices

· Wrote/maintained detailed test plans

· Created and executed detailed test scripts

· Coordinated and performed test case reviews to ensure that test cases are developed accurately and in detail that can be easily executed by team members

· Executed all assigned test cases on schedule in the required time

· Documented test results and assist with defect management

· Produced daily automation status reporting

· Performed daily environment shakeout testing in a timely manner

· Created very accurate and detailed defects in JIRA

· Validated fixed defects and update defect status in JIRA in a timely manner.

· Tracked and provided metrics and examples of achieving results

· Ensured zero critical or blocker defects in production

· Maintained automated test scripts via intellij

· At a minimum, created/updated automated test scripts within the Git/BitBucket version control system; submitted new/updated automated test scripts to the team for review and responded to any peer review feedback

· Performed formal (automated and manual regression) and informal (exploratory) testing of the Fiscal Accounting application

· Created database queries via SQL to extract information in support of test case validation.

· Performed JAWS and 508 Compliance (Accessibility) testing: WCAG 2.0 A/AA standards, 508 testing of Information Communications Technology, and 508 troubleshooting.

· Performed API testing via Postman.

· Performed workflow analysis and recommend quality improvements. SR. QA ANALYST ICON CONSULTING, RETAIL FEBRUARY 2017 – MAY 2017

· Worked as Sales Audit Tester to reconcile and cross validate point of sales (POS) and data systems domestic and international divisions to limit risks of loss due to error of system and technology malfunctions.

· Performed data validation

· Validated the interface between POS and SAP Workbench through POS Inbound Processing Engine

(PIPE)

· Validated the movement of data from SAP Workbench in the Business Warehouse environments to the financial line item that exits in the SAP Retail environment.

· Defect management: Identification, prioritization, remediation, and closure.

· Preparation: Created Test Cases and Test Scripts in ALM

· Execution: Conducted SQA testing § Completes SQA entry and exit gates

· Defect and Test Summary Reporting in ALM

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SR. QA ANALYST FINANCIAL INSTITUTE JANUARY 2016 – FEBRUARY 2017

· Worked on Legal business applications

· Performed Requirements review and gaps analysis

· Led/supported QA functions for iManage DMS and Accutrac applications

· Designed and executed testing specifically in regard to Suspicious Activity Monitoring and Reporting for (AML) Financial Crimes Investigations Portal

· Testing Life Cycle methodology: Initiation, Planning, Analysis, Preparation, Execution, Maintenance, and closure

· Defect management: Identification, prioritization, remediation, and closure

· Preparation: Creates Test Cases and Test Scripts in ALM

· Execution: Conduct SQA testing § Completes SQA entry and exit gates § Creates Defect and Test Summary Reporting in ALM

SR. QUALITY ASSURANCE ANALYST /RETAIL AND AVIATION SYSTEMS MODIS DECEMBER 2013 – JANUARY 2016

· Worked as Test Lead on such projects as Account Center, Mobile Virtual Cards, Retail systems,

· Defined requirements gaps

· Developed/created Functional test matrices

· Utilized Agile processes, JIRA& iterative development processes.

· Participated in release/iteration planning and retrospectives

· Developed and executed test cases/scripts utilizing Quality Center/ALM

· Involved in all the phases of software development life cycle SDLC as well as involved in managing test cases, test scripts, test strategies, test plan, test scenarios and test reporting, etc

· Developed test scripts utilizing Gherkin Script writing

· Performed GIT Stash, GIT Develop; update scripts to repository, commits and push

· Created manual test script in Zephyr

· Built test cycles and executes via Zephyr

· Created bug defects utilizing JIRA 5.2

· Wrote feature test scenarios for test execution utilizing Rubymine, Cucumber, Watir

· Created builds via Jenkins

· Developed/executed test scripts manually

· Analyzed JAVA and/or SQL code procedures, providing solutions to the development team.

· Executed test scripts utilizing automation testing via Ruby mine commands

· Performed backend Mainframe validation via Traffic Cop (TCOP) application

· Utilized JCL control language and DB2 for backend testing

· Performed mobile testing for Tablet, iOS and Android devices

· Test engineer for new NetJets RAMP Mobile Application (iOS, Android) utilizing ionic Server framework CENTRIC CONSULTING QUALITY ASSURANCE ANALYST, GRANGE INSURANCE APRIL 2012

– NOVEMBER 2013

· Developed/executed formal platform release test plans to ensure the delivery of quality software applications.

· Was QA Analyst for key business process areas (SEZQ, BOP, CT, CA, XA), Utilizes Agile SDLC. Page 4

· Wrote test scenarios utilizing Gherkin Language

· Ran automated test scripts utilizing Gherkin, Ruby Cucumber

· Attended Functional requirements review meetings; analyze and review detailed requirements.

· Developed test scripts utilizing Mercury Quality Center

· Identified requirements gaps and Attends daily Scrum meeting.

· Created on-boarding document for new consultants coming aboard

· Utilized SharePoint application for major release information, document events, and update documentation

· Utilized MS Test Manager (MTM) for manual script development

· Utilized Team Foundation Server (TFS) for defect creation/ tracking, feature files, automated scripts

· Involved QA phases in managing test cases, test strategies, test scripts, test plan, test scenarios, and test reporting etc.

Other relevant experience

• LEAD TEST ANALYST CONSULTANT SERVICES OCTOBER 2010 – MARCH 2011

• QUALITY ASSURANCE ANALYST III COMSYS NOVEMBER 2009 – OCTOBER 2010

• BUSINESS ANALYST/QA ANALYST COMPUWARE CORPORATION APRIL 2005 – OCTOBER 2008

• BUSINESS ANALYST STATE OF OHIO APRIL 2005 – JUNE 2005

• PROJECT MANAGER/QA ANALYST/TECH WRITER VERIZON WIRELESS SEPTEMBER 1999 – JANUARY 2005

Education

BACHELOR OF SCIENCE FRANKLIN UNIVERSITY

· Major: Business Management

· Minor: Marketing

ASSOCIATE APPLIED BUSINESS COLUMBUS TECHNICAL INSTITUTE

· Major: Computer Science

Course Study - Project Management Professional (PMP) – PMI – 2003, 2007, 2008 Mercury Quality Center 9.0

Page 5

Certifications

• AWS Certified Cloud Practitioner, 2021

• ICAgile Certified Professional, 2018

• Project Manager – Brain bench certified, 2008

• Software Quality Assurance – Brain bench certified, 2008

• Software Testing – Brain bench certified, 2008

• Technical Writing – Brain bench certified, 2008

Skills

Tools/DevOps

MS Project, SharePoint, Word, Excel, PowerPoint, ServiceNow, VISIO, Mercury Governance Suite, Clarity, ALM/Quality Center, Jenkins, Bamboo, JAWS, Accessibility, Eclipse, Intellij, JUnit, TestNG, Git, Maven, BitBucket, Gitlab, Confluence, XRay, Postman (API Testing), Automation Reporting using Extent Reports, Selenium, Gherkin, AWS(Cloud), AWS CLI, JIRA, OCTANE, CL/CD Business Packages

ERP, Transportation, Financial, Merchandising, Distribution, Manufacturing, Logistics, Utilities, government Medicaid

Programming Languages

SQL PLUS, RPG, COBOL, CLP, HTML, COBOLII, JAVA, VS Code, DATATRIEVE, EASYTRIEVE, RubyMine/Cucumber

Methodologies

Waterfall, AGILE, SCRUM, SDLC, BDD, TDD

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