JEFFREY NELLER

Gilbert, AZ • 623-***-**** • ad383r@r.postjobfree.com

DEDICATED BEHAVIORAL HEALTH PARAPROFESSIONAL

Experience with mental health and substance use, counseling encompassing facilitating group and induvial sessions focusing on motivational Interviewing. a case manager gained knowledge of connection client to community resources. Conducting outreach, and providing coordination of care.

WORK EXPERIENCE

Community Bridges Inc; Phoenix

Navigator II Vet Connect Jan 2022 – March 2023

Implement skills learned during on-the-job training and required competencies related to the H3 Program and ensure that all required documentation is completed prior to the end of shift.

Provide emotional support to individuals in the H3 Program who appear unsure or fearful, using calm reassurances, positive feedback, and sharing personal recovery as appropriate.

Primary role is working with Project H3 patients as their Navigator for housing, service, and ongoing support.

To work with individuals who have been determined as the most vulnerable homeless according to the vulnerability index and will be responsible for conducting outreach, engagement, case management, and ongoing wrap around supportive services. The Navigator PSS will also map out the most appropriate next steps for the individual who may need assistance in accessing various services after or before the individual has been housed.

Ensures that each patient under their care receives coordination with all parties currently identified as having an active role in their ongoing treatment and/or life and releases of information are completed.

Re-engages patient if in need of additional services and coordinates such services with the assistance of the Community Bridges PSS as directed by Peer Services & Outreach Assistant Manage

Assists the patient in the identification of needs for ongoing recovery, housing, and stabilization in the community.

A behavioral health paraprofessional who has at least six months of behavioral health work experience.

Outreach, Follow-Up, & Re-Engagement

Coordination of Care:

Individual Support:

Continuing Care:

SCA Health Institute Feb 2021 - Dec 2021

Appointment Setter/Office Manager

Actively participated in live transfers for medical/legal aid, providing vital support.

Pioneered strategies for ordering Accident Reports, boosting client satisfaction.

Lead hiring, training, and mentoring of recruits to build a high-performance team.

Oversaw daily office operations, ensuring smooth opening and closing procedures.

Planned and led weekly team meetings to boost effective internal communication.

Executed precise data entry for weekly and monthly reports with high accuracy.

RECOVERY INOVATIONS INTERNATIONAL RI INTERNATIONAL Jan 2019 - July 2019

Recovery Coach

Supported assigned patients during inpatient care and 90 days post-discharge in community.

Leveraged personal experience with substance abuse issues to provide relatable, empathetic support for both substances and alcohol dependencies.

Amplified hope, responsibility, and self-advocacy by sharing my recovery journey.

Fostered recovery and life skills through the effective use of recovery tools.

Facilitated daily peer sessions, boosting participant engagement and progress.

ARCO Oct 2016 - June 2020

Am/Pm

Strengthened store operations via efficient cashiering, diligent stocking, and solid security.

Exceeded sales goals by efficiently marketing products, boosting company revenue and success.

Delivered outstanding customer service, always meeting client requirements and expectations.

Streamlined product layout for better access and accurate financial transactions.

Circle K March 2016 - Oct 2016

First Assistant

Delivered outstanding service, regularly helping customers with their requirements.

Streamlined sorting, ensured accurate money counting and building code compliance.

Managed cashiering and stocking duties while maintaining security protocols.

Propelled company success by driving product sales to increase revenue.

Onboarding Account Protection Services March 2014 - Sep 2015

Customer Service

Streamlined onboarding for prepaid card candidate eligibility, March 2014-September 2015.

Managed incoming calls regarding pending applications for American Express, enhancing client satisfaction and application completion rate.

Initiated thorough probes into fraudulent disputes, lowering the company's risk exposure.

Empowered new hires through training assistance and mentoring, promoting team support.

Negotiated successful payment solutions using outstanding customer service abilities.

Engaged delinquent accounts to identify delinquency causes and boost recovery rates.

Ensured safety by diligently confirming customer identities via document checks.

Changes Sober Living May 2013 - June 2013

House Manager

Documented relevant behaviors and activities for treatment goals, enhancing tracking efficiency.

Aided homeless individuals with housing resources, significantly lowering homelessness rates.

Monitored member actions closely, promptly notifying staff for enhanced safety.

Spearheaded fundraising events, fueling financial growth for the organization.

Guided short and long-term goal planning for strategic objectives alignment.

Connected members with community resources, enhancing their support network.

Oversaw member duties within the unit, ensuring efficient task completion.

I Have extensive experience with mental health and substance use counseling encompassing facilitating group and induvial sessions focusing on motivational interviewing.

As a Case manager I gained knowledge of connecting clients to the community resources conducting outreach and providing coordination of care

EDUCATION

CERTIFICATIONS

GED Stevens High School 1984

Certifications:

Peer Recovery Support Specialist Credentialed RI International 2018

Peer Recovery Support Specialist Credentialed Just 1 Life Services 2023

Solution-Focused Brief Therapy Credentialed Just 1 Life Services 2023

Providing Trauma-Informed Care Credentialed Just 1 Life Services 2023

Motivational Interviewing Credentialed Just 1 Life Services 2023

First Aid/BLS American Red Cross 2024

CPR/AED American Safety/ Health Institute 2024

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