Customer Service Call Center

Misty Holley

Peach Creek, WV *****

*************@*****.***

+1-304-***-****

Education

College Degree in Information Technology

Southern West Virginia Community and Technical College - Mount Gay, WV August 2018 to Present

High school diploma

Logan Senior High School - Logan, WV

August 2014 to May 2018

Skills

• Computer skills

• Microsoft Word

• Customer service

• Computer Literacy

• Time Management

• Typing

• English

• Microsoft Windows

• Phone Etiquette

• Analysis skills

Certifications and Licenses

PC Pro Certification

Assessments

Sales skills — Proficient

August 2022

Influencing and negotiating with customers

Full results: Proficient

Administrative assistant/receptionist — Proficient August 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Call center customer service — Proficient

July 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer service — Proficient

July 2022

Identifying and resolving common customer issues

Full results: Proficient

Basic computer skills — Proficient

August 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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