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Monica Lubao, Pampanga

Education

Don Honorio Ventura State

University - Undergrad

2008-2009

Lubao National High-School

Bacolor Pampanga

2006-2008

Expertise

Active Listening

Time management skills

Strong Communication Skills

Managing Multiple-Projects

Self-Motivated

Learn and Retain Info Rapidly

Willingness to

Learn

Language

English

Tagalog

MELISSA S. DELANEY

Customer Service Representative

& Profile

Enthusiastic and detail-oriented-self starter, eager to learn, grow

and excel in a long term satisfying customer career. Highly

motivated and committed multitask and prioritizes. am bright,

friendly and a professional team player looking to thrive in order

management.

F Work Experience

CSR-Collection specialist

Igor - SM Clark Pampanga

* Keeping detailed records of all communication and

Jan 2022 payment arrangements is crucial.

to

Jun 2022

* The ability to analyze and understand individual

cases, identify solutions, and address any challenges

that may arise is crucial.

* Good communication and customer service skills can

help in building rapport and increasing the likelihood

of successful collections.

* Keeping detailed records of all communication and

payment arrangements is crucial.

CSR- Order Management

Office Beacon, Philexcel Clark, Pampanga

* Order Entry

* Receive and input customer orders into the system.

Oct 2022 * Verify the accuracy of order details, including product

to codes, quantities, and pricing.

Mar 2024 7 1

* Monitor and update inventory levels to prevent

stockouts or overstock situations.

* Handle payment transactions and ensure they are

processed securely. Which is called FC.

Proof sending. Calling out the customer to get an

approval before sending out the order to production.

* Art work. Call customer to let them know that order

will be put on hold as waiting for them to send the

artwork to create a new one.

* Door duplicate order - calling the customer to

validate the new order to avoid sending multiple

same order number.

* Checking out also the missing specs, will let the

customer if there is missing on it. Get it and then put it

on the system.

Contact this candidate