Customer Service Support

EKERIA FOOTE

Chester, South Carolina 803-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Highly motivated customer service associate with extensive service and sales experience. An outgoing agent with a record of providing exceptional customer support. Very passionate about first time call resolutions and gaining complete understanding of the call.

.SKILLS & ABILITIES:

·

Excellent communication skills

Product knowledge

Quality Focus

Building rapport

Exceeds metrics and sale quotas

Knowledgeable in HIPPA guidelines

Documentation

Troubleshooting

Advance computer skills

Resolving conflict

·

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE FINANCIAL/ MONEY CENTER AGENT WALMART OCTOBER 2021- PRESENT

Handles transactions such as bills, checks and money orders

Process customers payments to pay bills

Assist with check cashing for customers

Maintain short lines to eliminate customer complaints

CUSTOMER SERVICE REPRESENTATIVE DRS SERVICES NOVEMBER 2018- JULY 2020

Educated customer on product and services offered by the company

Answered incoming customer calls regarding billing issues, product problems, service questions and general customer concerns

Exceeded monthly expectations and goals

Kept records of customer interactions and transactions, inquiries, comments and complaints

Managed multiple tasks or cases simultaneously without supervision

CUSTOMER SUPPORT AGENT SHUTTERFLY INCORPORATED MAY 2015- AUGUST 2018

Received calls from customers seeking assistance with online orders, purchases and technical support

Probed customers to determine the appropriate department to route calls

Maintained well document call interaction records

Responded to customers inquiries via phone, chat, or email

CREW MEMBER MCDONALD’S JULY 2013- FEBRUARY 2016

Accepted payments ensuring all prices and quantities were accurate

Maintained a clean workspace

Collected payments in various forms

Regulated checkout operations by following company policies and procedures

EDUCATION

Chester High School, Chester SC

High School Diploma August 2008-May 2012

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