Dixie Ackerman

Contact Information:

Address: **** ****** ***** ** **, Cave Spring, GA 30124

Email: Dixie Ackerman

Phone: 404-***-****

Profile: Seasoned professional with 40 years of experience in Healthcare and IT. Currently serving as Senior Professional Clinical Advisor/Manager for 13.6 years. Expertise includes managing Clinical and IT operations, with a focus on supporting healthcare initiatives.

Qualification Summary: Former registered Radiographic Technologist with 35+ years in hospital settings. Extensive experience in Clinical and IT management. Successfully served as Business Relationship Manager and Operations Manager for The All of Us Support Center, contributing to the enrollment and engagement of participants in the ambitious All of Us Research Program. Successfully Support D365 Order Fulfillment processes. Currently, also works in Compliance to maintain HIPAA, ISO9001, ISO27001, and ISO22301 certifications for Dedalus North America.

I am very experienced in many support disciplines like training, content writing, testing, regression testing, validation testing, exception testing, policy and procedure development, regulatory compliance, implementation, project management, product management, people management, ect. I am seeking a remote position.

Skills:

Project Management

Certified Epic Clinical Documentation Analyst

Meditech 4.4 to 6.0 versions

Siemens System Analyst Management

Active Directory and SAP

Security and Compliance Audits

ISO Certification compliance ISO9011, ISO27001, ISO 22301

Hardware, Network, and Troubleshooting

System Security Access Maintenance

Meaningful Use

HIPAA and Regulatory Compliance Support

AORN Syntegrity User Administration

Service Now Workflow and Administration

Multiple third-party vendor interfacing software

ICD-10 Conversion and Implementation

Service Now

Medical Coding

AWS Practitioner, pending certification

Top Skills:

20 years in Management

3 years with Financials

9 years Healthcare Service Center experience

15 years Clinical Experience

Certifications:

ARRT (American Registry of Radiographic Technologists)(retired)

BCLS / ACLS

Certified in Live Process Disaster and Recovery Communication Software

Certified Epic Clinical Documentation Analyst 2012 (expired)

AOURP (Certified AOURP Trainer and Certified AOURP)

Certified NIH Protecting the Human Research Participant

Professional Work Experience:

DXC Technology/Dedalus Healthcare North America (June 7, 2010 - present)

D365 Leader for all facets of Order Fulfillment Processes for Dedalus NA December 2022 – Current

Compliance Officer Dedalus NA December 2022 - Current

Operations Manager for the DXC All of Us Research Program Support Center in Puerto Rico (August 2017 - 2022)

Senior Clinical Support Analyst at MD Anderson Cancer Center RIS Team (October 2013 - April 2016)

Senior Clinical Support Analyst for Meditech (February 2012 - 2013)

Previous Relevant Work Experience:

CSC On-site Analyst for Lee Memorial Health Systems (June 2010 - February 2012)

HCA/Tristar Division Sr. Clinical Analyst/Division Support (October 2007 - February 2010)

HCA/GAA Market Radiology Lead – Clinical Systems Administrator (September 1994 - October 2007)

Work Rewards/Recognition:

Heritage Award 2018

Consistently evaluated as exceeds expectations

Education:

Shamrock High School

Piedmont Hospital School Of Radiologic Technologies

Languages:

English

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