Neeju Singh

ad37ya@r.postjobfree.com ***- ***-**** Moorhead, MN

WORK EXPERIENCE

Minnesota State University Moorhead Foundation Jan. 2020 – Dec. 2023 Raiser’s Edge Database Associate Moorhead, MN

4 years of experience using Raiser's Edge NXT CRM, a Blackbaud donor data system.

Works closely with gift processors, data-entering, performing frequent imports and uploads of other key donor activity or gift-related data. and uploading all donations with high accuracy to support financial reporting and fundraising efforts.

Data Management with special events, database cleanup, daily imports while providing additional back-up to colleagues.

Assist with data needs, ad-hoc reports or queries and financial reports as requested by all departments and creating reports to support overall fundraising objectives. Minnesota State University Moorhead Jan. 2020 – Dec. 2023 Technical Support Specialist Tier 1 Moorhead, MN

4 years of help desk experience providing software, hardware, Voice Communications, Voice Network, SIP, Microsoft Azure, client/server and networking technical support.

Installed and maintained the organization's computer systems and network as per organization demand.

Onboarded and trained all incoming junior tech support specialists.

Escalated support tickets to Tier 2 support when outside the scope of L1/T1 technician support. Quickly solved 15 + customer issues daily with 95% success. EDUCATION

Minnesota State University, Moorhead Jan. 2020 – Dec. 2023 Bachelor of Science in Computer Science Moorhead, MN Metropolitan State University, Saint Paul Jan. 2023 – Present Bachelor of Science in Computer Science Saint Paul, MN Relevant Coursework: Computing and Informatics Design, Database Management Systems, Responding to Technological Failures and Concerns, Web Systems and Services, Information Security Management, Systems Analysis and Design, Database Design and Implementation. SKILLS

Technical Skills: Networking, Telecommunications, Cisco Systems Products, Network Design, Network Administration, Switches, Routing and Internet Protocol (IP), Python, C++, Java, and Microsoft SQL, Mongo db, Power BI, Azure Fundamentals, C#, HTML & CSS

Soft Skills: Excellent Verbal and written communication, Leadership, time management, critical thinking, Ability to manage multiple projects, Detail-oriented, Ability to maintain strict confidentiality. PERSONAL PROJECTS & VOLUNTEER EXPERIENCE

● Worked in a team of 8 people to develop a mobile application for a nonprofit dog rescue organization in the community.

● Volunteered as an International Student Outreach for the Crossroad MSUM

● Worked as a Spiritual Wellness educator at the MSUM Wellness center.