Katrionna Washington
ad37w4@r.postjobfree.com
OBJECTIVE
To obtain employment in a progressive environment as a catastrophic and or daily claims insurance adjuster that will allow me to utilize my extensive knowledge of insurance and customer service skill set to investigate, negotiate, evaluate, and settle assigned claims. This will enable me to integrate and contribute my dedicated experience and skills with the company, by maintaining professionalism, discipline, and diversification. Iām effective in organization and possess great communication skills necessary for frequent interchangeable interaction with colleagues, clients, customers, and legal counsel. Focused on achieving exceptional results and striving to improve process efficiencies. Ability to establish and maintain effective relationships with employees, clients, carriers, colleagues, and management. Proven ability to plan, prioritize and utilize time management skills to effectively meet upcoming deadlines. Always looking at ways to increase knowledge and improve skills while providing effective quality care and ensuring a safe environment.
AREAS OF EXPERTISE INCLUDE:
Leadership
Xactimate 28/ X1
Cisco Services
Management
Data Analysis
Quick Books
Problem Solving
Scheduling
Organized
Strong communication skills
Training and Development
Policy Implementation
Client Database
Record Keeping
Data Entry
Motivated
Self- Disciplined
Organization / Communication
Microsoft Office Suite
AutoCAD
Interact and communicate effectively.
Excel
Hard working
QUALIFICATIONS
Results-oriented, high-energy, hands-on leader, with a successful record of accomplishments in managing claims process operations, property claims metrics, training, and communication transmission. Experience in managing a span of contractors/operators with varied levels of experience and performance capabilities. Years of management, Xactimate, and field/inside property claims processes, training, quality assurance, and exceptional customer service with focus on completing high quality claims handling outcome. Highly motivated self-starter with an extensive track record of aligning organizations to achieve company objectives. Exceptional mentor and coach who consistently drives teams to the top rankings through motivation, coaching and accountability.
PROFESSIONAL WORK HISTORY
PD/Total Loss Adjuster
1st Source Adjuster Firm Houston, Tx 9-2021 ā Present
Handle high quantities of BI / PD claims daily (well versed with AUTO/BI claims).
Work closely with policy holder, claimant and select service to ensure a great customer service experience.
Determine liability in motor vehicle accidents.
Worked property desk claims completing extremely high claim volumes daily during catastrophe season.
Worked Total Loss (Mitchell survey, NADA survey). Determine damages (flood, hail. man-made) and vehicle value.
Experienced at Setting up rental services and appointments for estimators.
Successfully defused attorney and claimant issues.
Practice great customer service skills daily with policyholders and attorneys.
Prompt for daily work assignments.
Very well organized and detailed, great problem solver and diffuser.
Knowledgeable in TWIA claims (coastal).
Professional with the client, staff, and the claimants.
Knowledgeable in Food claims process.
Willing to travel on very short notice.
Very well versed in Insurance Terminology and Verbiage.
Corresponds well with legal counsel, determine what the insurance company will pay out.
Able to take recorded statements, interview parties involved and report to management if needed.
Evaluate all data such as hospital bills, police reports collected, and other important documents.
Negotiate settlements and authorize payments.
Investigated and closed countless claims (over 300 BI/PD claims assigned at any given time).
Experienced in reimbursement tracking, skip trace, research, and resolving customer problems.
Examine flood claims on location and complete file review to settle claim.
Proficient in requesting street camera recordings (per guidelines of the company).
Proficient in X1 (Xactimate 28) XA and Symbility
US Army - Unit Supply Specialist
Nov 2016 ā Present
Supervised the stock record and warehouse functions, including stock receipt storage information, distribution, while maintaining equipment records and parts
Establishes stock records while automating accounting records.
Posted receipts, turn-ins, and reviews to verify received shipped quantities.
Prepared records on equipment usage, operations, maintenance, modifications, and the calibration processes inventories, surveys, and warehousing documents
Effectively managed more than $10 million in equipment.
EDUCATION
Crosby High (High School Diploma) Graduation Date: May 2016
United States Army (Basic Leadership Course) Jan 2020 - Feb 2020
Additional Experience
ROOFING TRAINING
1. Determination of damage
Man- made.
Hail
Improper Install
2. Ladder Safety
Rope and Harness
3. Proper Gear
Shoes
Clothing
Equipment
4.Proper Mount and Dismount from roof
5. Determination of Layers, roof types and Pitches.
AUTO TRAINING
1. Total Loss I
Body Panel Parts
Types of Total loss
Determine Actual Cash Value
Tools of the Trade
Capturing Options
Customer service
2. Total Loss II
Settlement Figures
Settlement Presentation
Salvage Retrieval
Advanced Charges
Lien Holder
Title Issues
3. Flood Damage Estimating
Practice Flood Safety Precautions
Determine Different Types of Flood Waters
Identify Four Flood Levels
References Upon Request