OBJECTIVE

Organized and hard-working individual seeking a challenging and responsible position to use my interpersonal skills to achieve goals of a company that focusses on satisfaction and memorable experience of the customers.

WORK EXPERIENCE

Sugoom Petroleum Incorporated, Dayton, Ohio

Self Employed 05/2019 – present

Managed day to day store operations, including scheduling, training, ordering, merchandising, inventory management, supervision of staff employees.

Enforced daily operating procedures and ensured all staff followed them.

Emphasize a high level of customer service so that the company benefits from repeat customers.

Played key role to advertise the company to increase the sales of the business.

Lazy U Motel, Rapid City, South Dakota

Self Employed 08/15/2017 – 03/18/2019.

Managed and maintained the Motel.

Assigned the duties to the motel employees.

Observed and monitored staff performance ensuring that they adhered to the company rules and regulations.

Greeted guest with smile, checked in and accompanied to the assigned room.

Resolved the conflicts ensuring that the guests have memorable experience at the Motel.

Grand Falls Casino and Golf Resort, Larchwood, Iowa.

Slot Supervisor 06/01/2013 – 07/30/2017

Prepared biweekly schedule for the slot employees

Provided departmental training as per the need of the Slot Director

Worked with the Slot technician to repair, inspect, and maintain the slot machines.

Paid out the jackpot to win money to the winners.

Resolved any form of conflicts that came up during the shift.

Provided the highest level of customer service ensuring that the guest has memorable experience of their visit to the company.

Lutheran Social Services of South Dakota

Part-time Medical Interpreter 08/30/2012 – 07/30/2017

Translated verbal communications usually in real from the source language (English) into the desired (Nepali) language.

Assisted clients by acting as a liaison between two parties.

Fulfilled the role of cultural broker.

Documented and recorded interactions and translations

Communicated spoken messages with efficiency and clarity.

Grand Falls Casino and Golf Resort, Larchwood, Iowa.

Slot Technician 09/25/2012- 05/30/2013

Verified the pay out of jackpot win with the Slot Supervisor

Repaired and maintained the Slot machines.

Provided the best customer service to the guests.

Assisted the Slot supervisor to resolve the dispute of any form on the gaming floor.

Various Schools in Nepal

Science Teacher 01/19/1997 – 03/30/2002

Prepared lessons, graded papers and managed the classrooms.

Organized various educational field trips.

Mentored and nurtured the students.

Provided the best education possible for the younger generation.

EDUCATION

North Bengal University, India, 1997

Bachelor’s Degree in Science

Note: Both the certificates have been translated into American equivalent degrees.

CERTIFICATIONS

School Teachers’ Training certificate

Child Care Education Class

Diploma in computer software (MS word, Excel and PowerPoint)

Certified Medical Interpreter course

Attended several Customer Service-related classes.

REFERENCES

Duane Rieger

Slot Director

Grand Falls Casino and Golf Resort

1415 Grand Falls Blvd, Larchwood, Iowa, 51241

Phone Number: 712-***-****

Mobile: (605) 929- 6173

Tim Jurgens

Director of Lutheran Social Services – Center for new Americans

(LSS) Lutheran Social Services – Center for New Americans

300 E 6th Street, Sioux Falls SD 57103

Phone Number: (605) 731- 2000

Lori Mcfarland

Supervisor

AstraZeneca (Now it is National Resilience, Incorporation)

8814 Trade Port Drive, Hamilton, Ohio 45011

Phone Number: (513) 907- 0826

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