Shea McCraney

**** **** **. *. *********, FL ****0 941-***-**** ad37vi@r.postjobfree.com www.linkedin.com/in/sheamcc

Profile

Friendly and Engaging Team Player that Inspires people to bring the best sides out of themselves, stays extremely busy while maintaining a balance of responsibilities and hobbies.

Jobs below are only highlights related to skill sets requested, but not limited to what is listed.

CUSTOMER SERVICE REPRESENTATIVE LOANDEPOT IRVINE CA (REMOTE) JAN 21-23

·Welcome new customers onboard performing Welcome Calls while documenting and checking records for accuracy. Answering Multi-Line phone, tracking accurate and sufficient notes for each call.

·Providing Support using a Ticket System, Guidance & navigation for our Web Portal assisting Customers with Passwords and New accounts or any issues.

·De-escalation Calls, educated about Escrow, explaining any changes in payment, maintaining adherence following specific metrics measuring individual performance.

CUSTOMER SUPPORT FORD MELBOURNE FL (REMOTE) JUNE 20-21

·Assisted customers with VIN numbers

·Gave progress and location of Vehicle Orders

·Website Support and Navigation, Password assist and Product Sales

RECEPTIONIST CUSTOMER SUPPORT SAFARI SUN ALTAMONTE SPRINGS FL (ON-SITE) JAN 12-14

·Answered all incoming calls on a multi line phone, assisted customers in Store Front, took photos of all designs, Modeled products for Website, Developed/Maintained an Inventory of all merchandise, handled our biggest top 3 accounts pulling orders for shipping, Graphic Design Assistant, Cleaned Offices and helped develop and manage return items operation.

College Education 2009-2013

High Tech North (North Port FL) Certified in Graphic Design, All of Adobe Suite Programs and Microsoft Applications

Creolde School of Art (Sanford FL) Certified in Photography 1 and 2

Edison State College (North Port FL) Studied Computer Engineering for a year.

Hobbies

·Guitar, Keyboard and Music Production

·Freelance Photography

·Freelance Graphic Design

·Applications like Photoshop, InDesign, Dreamweaver, Illustrator but not limited to only those, I use them the most.

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