Customer Service Support Agent

Ryan La Meire

***** * *** ****** ******, CO *****

Phone: 720-***-**** ● Email: *************@*****.***

JOB QUALIFICATIONS

PROFESSIONAL EXPERIENCE

Qualified Skills: Service Now, LAN troubleshooting, Customer Service and Office 365

ADVENT HEALTH Rocky Mountain Region

I worked as a contractor for Advent Health to replace the Computer Network, I did the physical transition from Centura Health in Colorado to Advent Health as well as renewing the Certificates for the new desktops and laptops, Configuring BIOS, Imaging new PCs with Windows 11 and adding critical proprietary software so the personnel at the hospital may perform their day-to-day duties.

This was a Temporary Contract position which I completed on Feb. 2nd, 2024 11/2023-2/2024

Comcast Business, Englewood, CO

Tech Support Agent

Provided Front-line support for Technical Issues regarding Comcast networking equipment. 8/2016-8/2023

and wiring.

Overall score card rating of Highly Effective back-to-back months.

Completed Advanced Training in Telephony and Internet

Supported the Saturday crew when offered Overtime.

Hughes Network Systems LLC, Germantown, MD 2/2000-6/2014

Network Technician

Performed network support for a vast network serving more than 8,000 Chevron gas and convenience store locations in the continental United States, Alaska, Hawaii, and British Columbia for this worldwide leader in VSAT (Very Small Aperture Terminal) Satellite managed network solutions.

Initiated network changes that saved cost-related down time.

I created new Standard Operating Procedures for the NOC to streamline and simplify work and help both Hughes and the Customer.

I worked on Projects to update the data base for all remote locations to minimize hard drive space and make collecting data more efficient.

EDUCATION Associate Degree – Applied Sciences (Computer Technology),

Heald College – School of Technology, Martinez, CA

Work References

Naomi Xayavongsa Comcast Business Supervisor 1-720-***-****

Orlando Toledo Advent Health Supervisor 1-813-***-****

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