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Nancy Victor David Email: ad37p8@r.postjobfree.com

LinkedIn Profile Phone: 720-***-****

PROFESSIONAL SUMMARY

• 5+ years of IT industry experience primarily focused on application support.

• Experienced in incident and change management.

• Experienced in performing smoke tests of production applications.

• Worked on incident management tools like IBM TWS Console, BMC Remedy Ticketing Tool.

• Good knowledge on relational databases (MySQL)

• Hands on experience in UNIX and Microsoft apps – Excel, Word, Outlook, PowerPoint

• Experienced in creating recurring reports for the business. CERTIFICATION SUMMARY

• ITIL V3 certified in 2018.

• AWS Cloud Practitioner – Learning in progress.

EXPERIENCE SUMMARY

Career Break (Stay-at-Home Mom) Aug 2017 – current During this period, I took a deliberate career break to focus on raising and nurturing my family. While my primary role was as a full-time mom, I actively engaged in various responsibilities that honed essential skills applicable to the professional world. Volunteered with PTA and actively engaged in school programs. Personal Development:

During this break, I actively pursued personal development opportunities, including online courses to stay informed about industry trends and maintain a continuous learning mindset. I am actively pursuing AWS Cloud Practitioner certification and updating my SQL skills. Company: Self Employed August 2023 – September 2023 Project Description: I helped test and validate the stsmdenver.com website built by my friend. Responsibilities:

• Validate authentication and authorization of users.

• Functional validation of all the different tabs on the website. Page 2

Company: Cognizant Technology Solutions March 2014 -March 2016 Client: Affiliated Computer Services

Chennai, India

Project Description:

I worked part of the migration team which was responsible for the migration of approved changes into production. Responsibilities:

• Ensures the Change Management processes are followed on the assigned projects / applications.

• Perform migrations to QA and Prod environments (SAP tool) as scheduled.

• Follows up on signoff and verifications.

• Plan and execute Change management activities on assigned applications. Company: Cognizant Technology Solutions March 2011 – February 2014 Client: Metropolitan Life Insurance (MetLife)

Chennai, India

Project Description:

I worked in incident management in MetLife investments offshore team. I monitored and resolved the batch jobs across multiple applications.

Responsibilities:

• Perform smoke tests of web servers and application servers.

• Providing L1 & L2 Production Support for about 300 batch jobs that ran across 8 applications.

• Monitoring the production jobs through IBM TWS. In case of any failures, my goal is to troubleshoot and restore normal service operation as quickly as possible and minimize the adverse effects on business operations.

• Handle IBM TWS job requests.

• Perform daily and weekly system health checks.

• Work on MySQL to generate reports for the business requirements. Company: Cognizant Technology Solutions September 2010 – March 2011 Client: Metropolitan Life Insurance (MetLife)

Chennai, India

Project Description:

I worked in service desk that interacted with onsite client team and created tickets to resolve job failures. Responsibilities:

• Service desk analysts are notified on job failures through email. We create tickets in BMC Remedy ticketing tool and follow them until resolution.

• Perform ticket audits.

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EMPLOYMENT INFORMATION

EMPLOYER WORK EXPERIENCE

Cognizant Technology Solutions June 2010 – March 2016 EDUCATION

EDUCATION UNIVERSITY

Bachelor’s degree in computer science from 2007-2010 Fatima College, Madurai, India

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