Cletus Alex Umerie

***, *** **** ******, ******** Manitoba, Canada

Tel: +1-204-***-**** Email: ad37ox@r.postjobfree.com PROFESSIONAL SUMMARY

Experienced Data Entry Specialist with a proven track record in accuracy and efficiency, complemented by a background in customer service. Adept at seamlessly transitioning between data-driven tasks and customer-focused responsibilities. Demonstrated expertise in managing and processing data with meticulous attention to detail while ensuring exceptional customer satisfaction. Proficient in various data entry software and CRM systems. Effective communicator and problem solver with a commitment to delivering high-quality results and outstanding customer support.

WORK EXPERIENCES

DATA ENTRY SPECIALIST May 2023 – Oct 2023

STUDY.COM

● Reviewed and verified data for accuracy, completeness, and consistency, identifying and correcting errors as necessary.

● Accurately and efficiently entered data into computer databases or spreadsheets from online sources.

● Responded to data-related inquiries or requests from internal team members or external clients with professionalism and accuracy.

● Utilized data entry software, spreadsheets, and database management tools effectively.

● Strived to improve data entry processes and workflows to enhance efficiency and reduce errors.

● Completed data entry tasks within specified time frames, meeting productivity and accuracy goals.

CUSTOMER TECHNICAL SUPPORT Sept 2022 – May 2023

24-7 In Touch, Winnipeg, Manitoba

● Handled inbound Customer calls in support of numerous phone and hardware issues customers may be facing.

● Continuously expanded and maintained knowledge of phone products to accurately communicate technical and product details to potential customers.

● Managed risks by adhering to compliance routines, processes, and controls to protect our customer privacy.

● Investigated and resolved issues and complaints from customers.

● Documented customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation.

● Participated in professional development opportunities as required. CUSTOMER SERVICE REP Mar 2021 – April 2022

MACEINFO.COM

● Assisted all customers through inbound calls, emails, and/or chats.

● Provided a meaningful and positive experience with every customer interaction.

● Established a climate of trust with the customers to promote products, services and client retention.

● Learned and retained a thorough working knowledge of all existing and new products and services.

● Recorded customer interactions, issues, and solutions accurately in our customer support system.

DATA ENTRY SPECIALIST Jan 2019 – Mar 2021

BlueSky Technologies

● Scanned documents and saved in database to keep records of essential organizational information.

● Entered numerical data into databases with speed and accuracy using 10-key pad.

● Corrected data entry errors to prevent duplication or data degradation.

● Applied data entry knowledge skills to resolve indecipherable or garbled messages.

● Searched, extracted, and interpreted information to determine correct input procedure.

● Organized, sorted, and checked input data against original documents.

● Compiled and verified accuracy and sorting information to prepare source data for computer entry.

● Coded and processed applications into required electronic formats. EDUCATION

Bachelor’s Degree in Architecture Aug 2008 – Aug 2012 Kwame Nkrumah University of Science and Technology, Ghana. CERTIFICATIONS

Certified Associate in Project Management (CAPM) 2018 Project Management Institute, United States of America Skills:

● Zendesk

● Trello

● Adobe Photoshop, Illustrator

● Project Management

● Microsoft Project

● Microsoft Office (Word, Excel)

● Report Writing

● Google Spreadsheet

Contact this candidate