Administrative Assistant Customer Service

DELINDA HUNGATE **************@*******.*** • 618-***-****

Dix, IL 62830

ADMINISTRATIVE ASSISTANCE

Summary: Highly competent Administrative Assistant with over a decade of experience in the Medical Administration industry. Proficient in ICD-10 Coding with a strong grasp of medical terminology and procedures. Exceptional communication skills, demonstrated when liaising between doctors, nurses, patients, insurance companies, and suppliers. Highly organized and energetic professional, experienced in managing administrative tasks such as scheduling appointments, maintaining records, and compliance with HIPAA regulations. Known for maintaining a high level of professionalism and providing excellent customer service. A reliable and dedicated team player who contributes to the efficient and smooth functioning of the office. KEY SKILLS

Clerical • General Office Duties • Inbound/Outbound Calling • Typing • Filing • Organization Communication Skills • ICD-10 Coding

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

Good Samaritan Surgery Center, Mt.Vernon,Illinois 2010 to Present Surgery Scheduler/payment Collector/Medical Records Clerk/Insurance Verifier/Patient Concierge/Regis Schedule all surgeries - communicate with all Surgeons Offices/Provide Medical Records to attorneys, patients, billing, and physician’s offices- make payment plans and collect money from our patients-register patients and inform family members what to expect-verify insurance for our patients prior to their surgery and inform them if their is a problem or how much it will be prior to their procedure- put surgery charts and patient information together prior to patients surgery - call for equipment to be checked in when it’s outsourced- helped patients and family to feel as comfortable as they can be while in our care - communicate with surgeons, nurses, administer, or director with any changes of surgeries- verify with patients to make sure all information is correct in our system and the type of surgery they are having- also verify with the surgeons office - if the information does not and get it corrected - count money draw - order supplies when needed- etc

My most achievement is being able to communicate better with our patients and families- you learn to listen and care more/another achievement is learning how to be more precise and more effective in helping others / learning how to approach patients and families in difficult situations

My most achievement is being able to communicate better with our patients and families- you learn to listen and care more/another achievement is learning how to be more precise and more effective in helping others / learning how to approach patients and families in difficult situations

EDUCATION & TRAINING

College Coursework, Rend Lake, Benton, Illinois

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