Production Support Software Development

Neena Iyer Mobile # 815-***-****

HR HCM Technology Email id: **********@*****.***

New Jersey, USA

Professional Summary

• 10+ years of total IT experience in analysis, design development, production support, implementation and testing of HCM applications which includes SAP, Workday and Success Factors

• Discovery, functional design, end-to-end process development, system/UAT testing, Implementation, training and post- production support. Worked in functional modules, Core HR, Global Payroll, Security and Self Service Modules.

• Sound knowledge of HRMS modules testing procedures and standards

• Successfully managed regression testing of Cloud solution upgrades and deployed new functionality released as part of Workday/ Susscessfactor upgrades

• Extensively involved in testing of interfaces and conversions from Legacy/Third party systems

• Actively involved in Data Migration activity from different ERP systems to Workday.

• In depth understanding of the Software Development Life Cycle (SDLC) including QA analysis, planning, execution and test management

• Involved in interaction with the business for understanding of the requirements and helping the development and test team

• Assigned Roles and Permission Lists to the User ID to give access to the various Components for Specific Applications.

• Workday implementation HCM experience in termination, revoke access and EIB outbound\inbound integrations

• Experience in SAP HCM and workday production support including creating service now change requests for deployment and supporting business users

• Executed full cycle implementations of SAP-HR/HCM module including business process analysis, blue printing, configuration and testing

• Experience in Agile using Rally & Octane and Waterfall methodologies

• Worked in Employee Self Service (ESS) and Manager Self Service (ESS) Portal country legal change (CLC) and mid-year patch (MSP) cycles

• Experience working in Kronos Time management system

• Expertise in using Octane for Test Scripts, Test runs and Defect Management

• Strengths include strong understanding of the business enterprise processes and skills to provide effective SAP solutions according to the business requirements.

• Extensive problem solving, decision-making skills coupled with excellent teamwork, communication and interpersonal skills

• Experience in leading a team of consultants for executing test cases to closure Professional Experience

TECO Energy, Tampa FL Sept 2022 to August 2023

SAP Success Factor Tester

Gathered requirements from key business users, HR managers and created the system process flows, Functional, specification and technical designs.

Served as Successfactors tester, worked with various implementation teams for modules Employee Central and Employee Profile.

Created Adhoc reports from successfactors as per the business requirements

Served as SuccessFactors Consultant, and developed UAT, SIT test scope, documentation by working with various implementation teams for various Successfactors modules.

Worked on Defect tracking process and addressed the defects during testing to get the closure. Comcast, Philadelphia PA Sept 2016 – Feb 2022

SAP/ Workday Tester

Full life cycle implementation of Workday HCM modules like termination, revoke access & EIB outbound and inbound integrations with Comcast internal systems and external vendor systems

Involved in developing scenarios, writing test scripts and uploading scripts in Octane for testing and defect tracking

Responsible for raising HCM change tickets and presenting ticket to change management team for deployments for PROD changes and hot fixes

Experience in performing workday HCM testing in desktop browsers and mobile app

Production support in SAP HCM in zendesk for HR teams in Comcast located domestic and international employees

Working on integration and testing of HCM modules like OM, PA, Time Management and Payroll in Comcast HRIS platform

Gather requirements, prepared functional requirement document, user guides and training

Worked closely with project team and developers to fill gaps in requirements and coordinate requirements review with stake holders

Experience in using rally and octane for agile development and user stories, agile ceremonies like grooming user stories, sprint planning and sprint retro

Experience working as a test lead in managing a team of consultants from initiation phase to test execution/closure

Worked on desktop and mobile test scripts update and testing of Employee Self Service and Manager Self-service portal for MSP and CLS cycles

Analyzed all the functionalities of Personnel Administration (PA) and Organizational Management (OM) modules which includes initiation of different request such as Positions, Change in Pay, Job Correction etc., custom Info-types, Personnel actions and Interfaces

Worked on migration and testing of Time management system from existing SAP to Kronos

Supporting change and validations of Comcast call center attendance system PSEG, Long Island NY Feb 2016 – July 2016

SAP HR Analyst

Gathered business requirements, prepared business flow, functional specifications and technical specifications for the developers

Worked closely with business and developers to fill gaps in requirements.

Responsible for preparing deliverable documents and meeting all the project deadlines.

Auditing weekly and monthly reports for employees

Tested time functionalities for Attendance types/Absence types, Quota generation, Validate Time evaluation results & Time wage type generations.

Analyzed all the functionalities of PA module which includes custom Info-types, Personnel actions, Custom reports and Interfaces

Involved in OM functionalities which includes creating Organizations, jobs, Positions, Custom OM info types and reports / Interfaces

Tested Payroll Functionalities which includes 3rd Party remittance, Wage types, Gross to Net pay, Gross up wage types, and Payroll interfaces and reports

Worked along with the Training team to capture the Business processes and prepare the End user training documents

Created Payroll, Benefits Desktop guides as part of the Production go live activities

Involved in testing, end-user documentation, technical documentation and writing reports for end user Costco, WA (Contract) April 2013 - July 2015

SAP HR Tester

SAP HR Functional including: Personnel Administration, Organizational Management, Payroll, Benefits and Time

Payroll: Wage Types, Payments and Deductions, Taxes, Benefits/Payroll Integration, Garnishments, Third Party Remittance and Off-Cycle Processing

Tested Payroll Area and the payroll periods and pay dates for payroll area.

Time Management: Work Schedules, Holiday Calendars, Time Recording (Substitutions, Absences, Absence Counting, Absence Quotas,), Generating Time Evaluation Reports, Updating Time Management Info types and CATS

Tested basic pay information in addition to the additional payments and recurring payment wage types

Worked on payment /deductions, basic pay (info type 0008,edited basic pay, pay scale reclassification, Time Management aspects in payroll, Integration with payroll.

Pay scale structure and pay scale salary ranges

Employee subgroup grouping (ESG) for Personnel Calculation Rules (PCRs) and Collective Agreement Provisions (CAPs)

Tested and maintained the symbolic accounts and mapped them with the G/L accounts and expense accounts Personnel Administration (PA):

Tested the Enterprise Structure, Personnel Structure and Pay Scale Structure for the enterprise and linked the Pay Scale and Enterprise Structures

Tested personnel actions and customized the reason for change in personnel actions.

Hiring and Termination

Organization Management (OM):

Tested organizational units, jobs, task and positions assigned the tasks to positions and integrated all of these into the enterprises organizational plan.

Tested the matrix type for the organization and the working time to generate the work schedules for positions.

Maintained the number ranges for organizational units.

Tested the various organizational units and positions to cost centers in FI. McGraw Hill, NJ February 2011- Dec 2011

SAP HR Analyst

Designing and execution of test cases for SAP HR custom transactions.

Worked extensively testing SAP HR modules PA, OM, Payroll and Benefits.

Good functional knowledge on PA, OM, Payroll and Benefits.

Integration E2E test for multiple components of HR module (PA,OM, Payroll, Time)

Writing Scenarios, Test Scripts from Functional and Business Documents.

Wrote and implemented test cases and test scripts.

Conducted Functional, System and Regression testing during various phases of the development.

Tested different modules and their functionalities.

Extensive interaction with end users and system Administrators to coordinate various job duties.

Participated in WALKTHROUGH and Defect report meetings periodically.

Requirement study And Functional study of the proposed System

Written and executed software System Test plans and Test cases. Test Scripts were developed after reviewing the business requirements document, and technical specifications document

Tested the modules according to the populated Test data and Test cases.

Performed User Acceptance Testing (UAT) for the application.

Communicating with developers for any issues created during/after-testing cycle.

Involved in the preparation of Training Manual for the Team. EDUCATION

Masters in Personnel Management

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