Roxanna Snyder

***** *** **.

Omaha,Ne.*****

402-***-****

ad37m7@r.postjobfree.com

WORK EXPERIENCE:

Bank of the West

Data entry/ processor

May 2015 - December 2023

BASIC DAILY DUTIES:

-Input new accounts/data, in computer

-Verify all documents are correct

-Sort and file incoming documents

-Locating paid off and foreclosed accounts, both consumer and Mortgage.

-Assemble incoming documents and verify all Live documents are complete.

-Verify documents; Gold line, Credit card accept/decline, Consumer Product Services and Mortgage funding packages

-Make barcodes for incoming documents, Consumer/Mortgage and scan into computer

SKILLS:

Knowledgeable of File Net, Word, Excel and Microsoft 365

Type 45 wpm

Proficient in 10 key data entry

Scan, upload and download incoming documents to computer

Work with copy, scanning and facsimile machines

Time management

People person

Multi Tasking

Organization skills

Carlson Rezidor Hotel Group

Escalation Specialist

April 2010 – May 2015

BASIC DAILY DUTIES:

Take Customer Care Specialists incoming calls

Taking escalated calls and resolve issue to the best of my ability

Record and document conversations with a high level of accuracy

Resolve guest issues, by working with hotel managers from across the world

Follow up on each inquiry to assure the guests issue has been resolved

Mentoring new employees and assist in training

SKILLS:

Knowledgeable in; Word, Excel, Microsoft

Proficient in 10 key Data Entry

Customer Service

Problem Solving

Education:

Central High School

- Diploma

Omaha College of Health Careers:

-Medical Assistant

-Diploma

I am a hard worker and dependable.

I come to work, on time and with a positive attitude.

I am an independent worker. I also work well with others.

I dedicate my days to,diligently get the job done to the best of my abilities and with a smile on my face.

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