Karim Nouri

Phoenix, AZ ***** 480-***-****

ad37lv@r.postjobfree.com

PROFESSIONAL

SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs.

SKILLS

WORK HISTORY BREAKFAST ATTENDANT

aLoft Hotels Phoenix, AZ 09/22 to 01/24

Responsible for attending to customers breakfast orders in a timely and friendly manner.

Maintain order and cleanliness for entire kitchen area Follow all standards for food handling, sanitation and health department guidelines.

Breakdown, setup, clean and prepare items for next AM Shift. Deliver a high standard of service to guests

Valid Food Handlers Card

PRIVATE BLACK CAR DRIVER 08/2007 to CURRENT

4 Sure Chauffeur Phoenix, AZ

BELLMAN/SHUTTLE DRIVER 08/2004 to 09/2007

Resort Suites Of Scottsdale Scottsdale, AZ

● Confidentiality Understanding

● Time Management

● Verbal and Written Communication

● Customer Rapport

Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

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Answered, scheduled and responded to reservation calls at specific times and locations.

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● Coordinated efficient routes to avoid delays and optimize schedules. Upheld high standards of professionalism and discretion when working with high-value clients.

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Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.

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Generated consistent referrals and repeat business by providing friendly and fast service.

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● Obtained customer signatures to complete and process paperwork. Kept and studied detailed mileage and fuel reports to track overall fuel costs.

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● Transported customers to and from personal destinations.

● Provided information about area attractions and facility amenities. Helped passengers with luggage, golf clubs and politely answered questions.

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ROOM SERVICE ATTENDANT/MINI BAR ATTENDANT 01/1994 to 04/2005

The Boulders Resort Carefree, AZ

Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.

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● Adhered to tight schedule and met departure and arrival deadlines. Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.

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● Operated with safety and skill to avoid accidents and delays.

● Maintained clean and neat shuttle for passenger comfort.

● Drove 10-passenger shuttle bus to and from terminal. Met guests' needs by delivering meals and snacks and retrieving additional items.

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Completed orders with speed and accuracy, maintaining exceptional service standards each day.

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● Restocked supplies to keep team efficient and ready for guests' orders. Kept work environments, equipment and trays clean and sanitized for guests.

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Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.

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Cleared dishes, trays and carts from rooms with discretion and professionalism.

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Prepared special services for guests such as honeymoon and other romantic packages.

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● Verified accuracy and quality of orders before delivery.

● Protected guests by following proper food handling procedures.

● Answered quests inquiries and questions about hotel's menu. Trained new employees on departmental procedures and provided i t i fi di l i li

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EDUCATION Business Management

Devry University, Colorado Springs, CO

High School Diploma

Sun Coast High School, Rivera Beach, FL

LANGUAGES French

Native or Bilingual

English

Native or Bilingual

Spanish

Limited Working

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assistance in finding cleaning supplies.

Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.

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