Rhoda Wilkerson

Welcome Center Assistant

Reading, PA 19602

ad37ls@r.postjobfree.com

+1-484-***-****

I would like to gain employment.

I believe in doing this. I attend regular training in order to continue education for a successful career I know the opportunity will help achieve my determination in helping with change. Work Experience

Case Manager

Crossroads Treatment - Reading, PA

April 2022 to Present

I oversee Patients and create care plans to assist with there MAT treatment. Document and Chart patients progress and give support. I’m responsible for providing available resources. Counselor Specialist

Holcomb Behavioral Health Systems - Reading, PA

January 2023 to May 2023

Assist client with Daily activities.

Facilitate BHT Group

Assist client with meal preparation

Documenting Carts

Monitor

Berks Counseling Center - Reading, PA

July 2019 to June 2022

• Responsible for checking clients in and out of the facility

• Assisted with periodic urinalysis for clients.

• Inspected clients for inappropriate material.

• Worked with clients face to face on a daily basis. Behavioral Health Associate

Reading Tower Behavioral Health

February 2022 to April 2022

Round in 15 minute interval. Intake/Discharge Facilitate Groups Assist Patients with needs and give support

Youth Behavioral Specialist

The Childrens Home of Reading - Reading, PA

August 2021 to February 2022

Monitor Youths behavior, document and record daily activities. Counselor Advocate

Safe Berks - Reading, PA

September 2019 to April 2020

Answer hotline calls related to Domestic Violence, Assist in placing clients in Safety Shelters, Assist with Protection From abuse, and help with referrals for Supportive Resources. Justice, Autonomy, Resources, Safety.

Case Manager Assistant

YMCA - Reading, PA

May 2019 to September 2019

• Assist Case Managers with urinalysis, Dispensing medication to clients.

• Communication via email to coworkers.

• Monitor and Maintain a Safe environment in a Recovery Setting

• Maintained a friendly and positive attitude at all times Ambassador

Reading Area Community College

November 2017 to September 2018

Gave College Tours, Greet Visitors entering The Campus, And Assist Students Navigation though Canvas Welcome Center Assistant

Reading Area Community College - Reading, PA

August 2016 to November 2017

Greet students, answer calls, office duties, and data entry. Assist current and new students with registering with institution. Berks County Bank/ Sovereign Bank Reading, PA

Education

CRS in Addiction Studies

Reading, PA

December 2020 to May 2024

High school or equivalent

Reading Area Community College

Skills

• Copier

• Printing

• Copying

• Case Management

• Documentation

• Microsoft Office

• problem solving

• Management

• Data Entry

• Training

• Time Management

• Computer Skills

• Cash Handling

• Customer Service

• Excel

• Filing

• Microsoft Excel

• Organizational Skills

• Outlook

• Customer Service Skills

• Addiction Counseling

• Crisis Intervention

• Typing

• Microsoft Access

• Windows

• Clerical experience

• English

• Documentation review

• Multi-line phone systems

• Patient monitoring

• Communication skills

• Intake

• Basic math

• Microsoft Word

• Home health

• Behavioral Health

• Social Work

• Medication Administration

• Behavioral Therapy

• Group Therapy

• Motivational Interviewing

• Mental Health Counseling

• Medical Records

Certifications and Licenses

Certified Recovery Specialist

January 2020 to January 2022

First Aid Certification

CPR Certification

Substance Abuse Counseling Certification

Certified Case Manager

Certified Peer Specialist

September 2022 to September 2025

Certified Peer Specialist

September 2022 to September 2024

Assessments

Electronic Medical Records: Best Practices — Highly Proficient June 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient

Work style: Reliability — Highly Proficient

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Security guard skills — Completed

June 2022

Assessing risks, enforcing security standards, and handling complaints Full results: Completed

Written communication — Completed

October 2020

Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed

Customer focus & orientation — Completed

June 2021

Responding to customer situations with sensitivity Full results: Completed

Case management & social work — Familiar

July 2021

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Familiar

Teamwork: Interpersonal skills — Completed

January 2022

Responding to challenging team situations at work

Full results: Completed

Home health aide skills — Proficient

August 2022

Providing care to patients in a home setting

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

CPR Certified

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