Behavioral Health Case Manager
Resume:
Rhoda Wilkerson
Welcome Center Assistant
Reading, PA 19602
***************@*****.***
I would like to gain employment.
I believe in doing this. I attend regular training in order to continue education for a successful career I know the opportunity will help achieve my determination in helping with change. Work Experience
Case Manager
Crossroads Treatment - Reading, PA
April 2022 to Present
I oversee Patients and create care plans to assist with there MAT treatment. Document and Chart patients progress and give support. I’m responsible for providing available resources. Counselor Specialist
Holcomb Behavioral Health Systems - Reading, PA
January 2023 to May 2023
Assist client with Daily activities.
Facilitate BHT Group
Assist client with meal preparation
Documenting Carts
Monitor
Berks Counseling Center - Reading, PA
July 2019 to June 2022
• Responsible for checking clients in and out of the facility
• Assisted with periodic urinalysis for clients.
• Inspected clients for inappropriate material.
• Worked with clients face to face on a daily basis. Behavioral Health Associate
Reading Tower Behavioral Health
February 2022 to April 2022
Round in 15 minute interval. Intake/Discharge Facilitate Groups Assist Patients with needs and give support
Youth Behavioral Specialist
The Childrens Home of Reading - Reading, PA
August 2021 to February 2022
Monitor Youths behavior, document and record daily activities. Counselor Advocate
Safe Berks - Reading, PA
September 2019 to April 2020
Answer hotline calls related to Domestic Violence, Assist in placing clients in Safety Shelters, Assist with Protection From abuse, and help with referrals for Supportive Resources. Justice, Autonomy, Resources, Safety.
Case Manager Assistant
YMCA - Reading, PA
May 2019 to September 2019
• Assist Case Managers with urinalysis, Dispensing medication to clients.
• Communication via email to coworkers.
• Monitor and Maintain a Safe environment in a Recovery Setting
• Maintained a friendly and positive attitude at all times Ambassador
Reading Area Community College
November 2017 to September 2018
Gave College Tours, Greet Visitors entering The Campus, And Assist Students Navigation though Canvas Welcome Center Assistant
Reading Area Community College - Reading, PA
August 2016 to November 2017
Greet students, answer calls, office duties, and data entry. Assist current and new students with registering with institution. Berks County Bank/ Sovereign Bank Reading, PA
Education
CRS in Addiction Studies
Reading, PA
December 2020 to May 2024
High school or equivalent
Reading Area Community College
Skills
• Copier
• Printing
• Copying
• Case Management
• Documentation
• Microsoft Office
• problem solving
• Management
• Data Entry
• Training
• Time Management
• Computer Skills
• Cash Handling
• Customer Service
• Excel
• Filing
• Microsoft Excel
• Organizational Skills
• Outlook
• Customer Service Skills
• Addiction Counseling
• Crisis Intervention
• Typing
• Microsoft Access
• Windows
• Clerical experience
• English
• Documentation review
• Multi-line phone systems
• Patient monitoring
• Communication skills
• Intake
• Basic math
• Microsoft Word
• Home health
• Behavioral Health
• Social Work
• Medication Administration
• Behavioral Therapy
• Group Therapy
• Motivational Interviewing
• Mental Health Counseling
• Medical Records
Certifications and Licenses
Certified Recovery Specialist
January 2020 to January 2022
First Aid Certification
CPR Certification
Substance Abuse Counseling Certification
Certified Case Manager
Certified Peer Specialist
September 2022 to September 2025
Certified Peer Specialist
September 2022 to September 2024
Assessments
Electronic Medical Records: Best Practices — Highly Proficient June 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient
Work style: Reliability — Highly Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Security guard skills — Completed
June 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Completed
Written communication — Completed
October 2020
Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed
Customer focus & orientation — Completed
June 2021
Responding to customer situations with sensitivity Full results: Completed
Case management & social work — Familiar
July 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Familiar
Teamwork: Interpersonal skills — Completed
January 2022
Responding to challenging team situations at work
Full results: Completed
Home health aide skills — Proficient
August 2022
Providing care to patients in a home setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
CPR Certified
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