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Customer Service Assistant Manager

Location:
Athens, GA
Salary:
13.00
Posted:
March 08, 2024

Contact this candidate

Resume:

Nicole Broome

Athens, GA *****

ad37kw@r.postjobfree.com

+1-762-***-****

Authorized to work in the US for any employer

Work Experience

Dispatcher/Customer Service Representative

Landstar Carrier - Bogart, GA

April 2022 to June 2022

• Answer calls

• Booked trucks to haul loads

• Cold calls

• Ran reports

• Computer skills needed

• Customer service

Picker/Packer

Chico's FAS - Auburn, GA

November 2021 to April 2022

• Picked packages to fill orders

• Put away

• Pullbacks

• Used the Vocollect system

• Used RF guns

Line Cook and Prep Cook

Choo Choo Express - Athens, GA

June 2021 to November 2021

• Receive trucks

• Place truck orders

• Prep food for the day

• Customer service

• Cash handling

• Change orders

• Run the line

• Set up kitchen for open

• Training for assistant manager position

• Training new employees

• Helping to put new standard operating procedures

• Running POS systems

• Worked with online ordering companies

Asst. Manager

Firehouse Subs - Athens, GA

• Managed a group of team members

• Promoted to Assistant Manager after 2 months

• Oversaw day to day restaurant operations

• Opened and closed restaurant

• Made bank deposits and money orders on behalf of Store manager

• Provided excellent customer service to all guests in a timely manner

• Managed daily reports of transactions

• Trained new employees on restaurant processes and procedures

• Coordinated schedules and assigned employee shifts

• Enforced company policies and procedures

Education

GED

Athens Technical College - Athens, GA

2012 to 2013

Skills

• Assistant manager experience (10+ years)

• Cash handling (10+ years)

• Retail management (5 years)

• Supervising experience (10+ years)

• Store management (10+ years)

• POS (10+ years)

• Merchandising (10+ years)

• Loss prevention (10+ years)

• Sales management (10+ years)

• Profit & loss (10+ years)

• Team management (10+ years)

• Inventory control (8 years)

• Management (10+ years)

• Conflict management (10+ years)

• Operations management (10+ years)

• Planograms (7 years)

• Continuous improvement (10+ years)

• Quality control (10+ years)

• Kitchen Experience (10+ years)

• Basic math (10+ years)

• Warehouse Experience (1 year)

• Computer Networking (2 years)

• Budgeting (10+ years)

• Quality Assurance (10+ years)

• Recruiting (5 years)

• Team management (10+ years)

• Store management (10+ years)

• Supervising experience (10+ years)

• Planograms (7 years)

• Sales management (5 years)

• Merchandising (10+ years)

• Cash register (10+ years)

• Sales (6 years)

• Cold calling (1 year)

• Cash handling (10+ years)

• Customer service

• Retail sales

• Upselling

• Restaurant experience

• Cooking

• Quality assurance

• Adobe Photoshop

Certifications and Licenses

Driver's License

November 2021 to August 2024

Assessments

Cleaner fit — Proficient

April 2022

Measures the traits that are important for successful cleaners Full results: Proficient

Cooking skills: Basic food preparation — Proficient July 2022

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient

Attention to detail — Proficient

June 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Food service: Customer situations — Proficient

November 2023

Identifying and addressing customer needs in a food service setting Full results: Proficient

Work style: Reliability — Proficient

November 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



Contact this candidate