Customer Service Assistant Manager
Resume:
Nicole Broome
Athens, GA *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Dispatcher/Customer Service Representative
Landstar Carrier - Bogart, GA
April 2022 to June 2022
• Answer calls
• Booked trucks to haul loads
• Cold calls
• Ran reports
• Computer skills needed
• Customer service
Picker/Packer
Chico's FAS - Auburn, GA
November 2021 to April 2022
• Picked packages to fill orders
• Put away
• Pullbacks
• Used the Vocollect system
• Used RF guns
Line Cook and Prep Cook
Choo Choo Express - Athens, GA
June 2021 to November 2021
• Receive trucks
• Place truck orders
• Prep food for the day
• Customer service
• Cash handling
• Change orders
• Run the line
• Set up kitchen for open
• Training for assistant manager position
• Training new employees
• Helping to put new standard operating procedures
• Running POS systems
• Worked with online ordering companies
Asst. Manager
Firehouse Subs - Athens, GA
• Managed a group of team members
• Promoted to Assistant Manager after 2 months
• Oversaw day to day restaurant operations
• Opened and closed restaurant
• Made bank deposits and money orders on behalf of Store manager
• Provided excellent customer service to all guests in a timely manner
• Managed daily reports of transactions
• Trained new employees on restaurant processes and procedures
• Coordinated schedules and assigned employee shifts
• Enforced company policies and procedures
Education
GED
Athens Technical College - Athens, GA
2012 to 2013
Skills
• Assistant manager experience (10+ years)
• Cash handling (10+ years)
• Retail management (5 years)
• Supervising experience (10+ years)
• Store management (10+ years)
• POS (10+ years)
• Merchandising (10+ years)
• Loss prevention (10+ years)
• Sales management (10+ years)
• Profit & loss (10+ years)
• Team management (10+ years)
• Inventory control (8 years)
• Management (10+ years)
• Conflict management (10+ years)
• Operations management (10+ years)
• Planograms (7 years)
• Continuous improvement (10+ years)
• Quality control (10+ years)
• Kitchen Experience (10+ years)
• Basic math (10+ years)
• Warehouse Experience (1 year)
• Computer Networking (2 years)
• Budgeting (10+ years)
• Quality Assurance (10+ years)
• Recruiting (5 years)
• Team management (10+ years)
• Store management (10+ years)
• Supervising experience (10+ years)
• Planograms (7 years)
• Sales management (5 years)
• Merchandising (10+ years)
• Cash register (10+ years)
• Sales (6 years)
• Cold calling (1 year)
• Cash handling (10+ years)
• Customer service
• Retail sales
• Upselling
• Restaurant experience
• Cooking
• Quality assurance
• Adobe Photoshop
Certifications and Licenses
Driver's License
November 2021 to August 2024
Assessments
Cleaner fit — Proficient
April 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Cooking skills: Basic food preparation — Proficient July 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Attention to detail — Proficient
June 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Food service: Customer situations — Proficient
November 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Work style: Reliability — Proficient
November 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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